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This is an exciting opportunity to join a growing global company in the cloud-based software industry!
Responsibilities:
· Respond to client and employee technical support requests via phone, email, or in-person
· Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
· Escalate complex issues to senior technical staff as necessary
· Install, configure, and maintain hardware and software on desktops, laptops, and mobile devices
· Provide basic training and support to clients and employees on commonly used software applications
· Maintain accurate documentation of technical support requests and resolutions
· Collaborate with other technical staff to identify and implement process improvements
· Participate in after-hours on-call support rotation as required
Requirements:
· High school diploma or equivalent; technical certifications or Associate's degree in a related field preferred
· Proven experience in a technical support role
· Strong understanding of computer hardware and software, including operating systems and applications
· Familiarity with basic networking concepts and protocols
· Excellent communication skills, both written and verbal
· Strong problem-solving and analytical skills
· Ability to work independently and as part of a team
· Willingness to work flexible hours as needed, including evenings and weekends
· Customer service-oriented attitude
Pay Rate:
· $25-$28/hour
Full Time
$50k-63k (estimate)
07/01/2024
07/14/2024
CypressHCM.com
WALNUT CREEK, CA
50 - 100
2005
Private
BRIAN J VESCE
$10M - $50M
Business Services
Cypress is a consulting company that offers marketing, payroll and recruitment services for businesses.
The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.