This IT leader will oversee the daily operations, staff, and compliance of reporting systems for assigned offices, ensuring expert-level technology customer service and keeping management informed of changes.

Responsibilities:

• Supervise the team responsible for IT support services, manage work schedules and priorities, and participate in performance management.
• Ensure timely and high-quality service delivery through the IT Service process, maintaining compliance with IT reporting systems and aligning documentation and procedures with provided solutions.
• Oversee the local implementation of firm-wide IT projects, initiatives, and related deployments, as well as special projects assigned by the IT Regional Manager or Director of IT Service.
• Coordinate with other IT teams (Network Operations, Support Center, Desktop Team) to ensure timely escalation and resolution of user support hardware and software issues.
• Guide the IT Service team in analyzing, understanding, and resolving technically complex issues through in-depth research and high-level remediation.
• Work overtime as required, particularly at month-end and year-end.
• Handle additional related projects as assigned.

Required Skills:

• Bachelor’s Degree (preferred) or equivalent experience.
• Microsoft Certification (preferred).
• At least 8 years of experience providing direct support to customers in software and hardware.
• At least 8 years of experience in LAN, WAN, and network systems support.
• At least 8 years of experience configuring, installing, and maintaining client PC operating systems and related devices.
• At least 7 years of professional services or law firm experience (preferred).
• At least 3 years of IT supervisory experience (preferred).
• Advanced to expert proficiency in Microsoft Operating Systems, including installation and configuration processes.
• Advanced to expert proficiency in Microsoft Office Suite.
• Advanced to expert proficiency in remote access architectures, applications, and technologies (Citrix, VPN).
• Advanced to expert proficiency in wireless PDA technologies (iOS).

Compensation :

$100k-$125k