110 Technical Support Specialist | 90 Jobs in Cincinnati, OH
Cypress HCM is Hiring a Technical Support Specialist | 90 Near Cincinnati, OH
Technical Support Specialist
A Technical Support Specialist, L1is rewarding and exciting as you will collaborate directly with a variety of Provider office staff to resolve device issues, while providing exceptional customer experience.
Responsibilities:
- Ongoing daily outreach to customers to provide level one technical support
- Build relationships with both customers and vendors
- Efficiently respond to practice and partner questions issues; effectively collaborate with appropriate service resources to ensure resolution in a timely manner
- Meet performance standards for quantity and quality of customer interactions
- Autonomously manage and troubleshoot issues
- Develop thorough knowledge and understanding of customer challenges, expectations and success measure
- Develop ongoing documentation of practices for all customer interactions
- Work collaboratively with internal Customer Success and Onboarding Teammates
Qualifications:
- Minimum 2 years’ experience in customer service role
- Consistent ability to craft clear, grammatically correct, and professional business communication
- Strong work ethic and quality standards
- Detail-orientation – strong attention to detail and focus on accuracy
- Proven problem solving and decision-making skills
What You’ll Need to Succeed:
- Professional demeanor to successfully represent and serve as part of the company’s brand
- Ability to quickly learn the Company’s products and services
- Curiosity and a commitment to continuous learning
- Motivated self-starter who proactively takes initiative
- Poise under pressure and ability to work in a fast-paced, high-stress environment
- Highly effective problem-solver with ability to quickly acknowledge when issues should be escalated
- Excellent verbal and written communication skills
- Strong interpersonal skills – ability to establish and maintain influential relationships, utilize empathy, and collaborate closely across multiple teams
- Exceptional organizational skills and ability to juggle competing priorities
- Advanced skills in Microsoft Word, Excel and PowerPoint
Compensation: $13.00 - $17.50 per hour
Job Summary
Contractor
Business Services
$56k-70k (estimate)
06/27/2024
08/23/2024
CypressHCM.com
WALNUT CREEK, CA
50 - 100
2005
Private
BRIAN J VESCE
$10M - $50M
Business Services
Related Companies
About Cypress HCM
Cypress is a consulting company that offers marketing, payroll and recruitment services for businesses.
The job skills required for Technical Support Specialist | 90 include Technical Support, Customer Service, Problem Solving, Written Communication, Initiative, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist | 90. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist | 90. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist | 90 positions, which can be used as a reference in future career path planning. As a Technical Support Specialist | 90, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist | 90. You can explore the career advancement for a Technical Support Specialist | 90 below and select your interested title to get hiring information.
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Quotes from people on Technical Support Specialist job description and responsibilities
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