110 Technical Support Specialist Jobs in Cincinnati, OH
Cypress HCM is Hiring a Technical Support Specialist Near Cincinnati, OH
Responsibilities
- Ongoing daily outreach to customers to provide level one technical support
- Build relationships with both customers and vendors
- Efficiently respond to practice and partner questions issues; effectively collaborate with appropriate service resources to ensure resolution in a timely manner
- Meet performance standards for quantity and quality of customer interactions
- Autonomously manage and troubleshoot issues
- Develop thorough knowledge and understanding of customer challenges, expectations and success measure
- Develop ongoing documentation of practices for all customer interactions
- Work collaboratively with internal Customer Success and Onboarding Teammates
- Minimum 2 years’ experience in customer service role
- Consistent ability to craft clear, grammatically correct, and professional business communication
- Strong work ethic and quality standards
- Detail-orientation – strong attention to detail and focus on accuracy
- Proven problem solving and decision-making skills
- Professional demeanor to successfully represent and serve as part of the company’s brand
- Ability to quickly learn the Company’s products and services
- Curiosity and a commitment to continuous learning
- Motivated self-starter who proactively takes initiative
- Poise under pressure and ability to work in a fast-paced, high-stress environment
- Highly effective problem-solver with ability to quickly acknowledge when issues should be escalated
- Excellent verbal and written communication skills
- Strong interpersonal skills – ability to establish and maintain influential relationships, utilize empathy, and collaborate closely across multiple teams
- Exceptional organizational skills and ability to juggle competing priorities
- Advanced skills in Microsoft Word, Excel and PowerPoint
Job Summary
Contractor
Business Services
$59k-74k (estimate)
06/26/2024
07/24/2024
CypressHCM.com
WALNUT CREEK, CA
50 - 100
2005
Private
BRIAN J VESCE
$10M - $50M
Business Services
Related Companies
About Cypress HCM
Cypress is a consulting company that offers marketing, payroll and recruitment services for businesses.
The job skills required for Technical Support Specialist include Technical Support, Customer Service, Problem Solving, Written Communication, Initiative, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/25/2022: Altoona, PA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
01/19/2022: Dothan, AL
Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
01/19/2022: Fort Collins, CO
A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
03/02/2022: Portsmouth, NH
Technical support specialists provide computer support for organizations or businesses.
02/15/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
01/23/2022: San Antonio, TX
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
03/01/2022: Springfield, IL
To become tech support, at minimum, an associate degree or certification with on-the-job training.
01/04/2022: New Orleans, LA
Trains customers on how to use hardware and software.
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Be an Oracle Certified Associate.
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Step 3: View the best colleges and universities for Technical Support Specialist.
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