The Client Success Manager will serve as liaison between the company and its customers. Incumbent will assess customer needs and develop relationship strategies and programs that produce business value and favorable customer experiences. Will monitor customer satisfaction and recommend approaches Cypress can implement to better serve their customers. Manage the day-to-day sales and service functions of the assigned customer base to generate the targeted gross revenue for Cypress Technologies.

BASIC SKILLS

· Ability to read at a High School level in the English language

· Good written and oral communication skills

· Exercise good judgment and problem solving

· Ability to calculate production measurements

· Ability to use MS Office products

· Ability to use enterprise software

· Works well with others in team or work groups

· Ability to drive for results through team efforts

JOB REQUIREMENTS

· Participates or leads process improvement activities

· Field daily customer calls and emails

· Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information

· Handle operational details to the benefit of the customer and the company

· Explain policies and procedures, if necessary

· Respond to customer complaints in a prompt and courteous manner

· Resolve customer conflicts as they arise

· Troubleshoot customer issues, determining root causes and operational improvements

· Resolve the issue for the customer and work to take preventative measures

· Offer sales solutions and implement process improvements

· Complete and maintain weekly customer open order reports

· Provide monthly customer forecasts

· Responsible for approving all shipments on specific customers, as customer needs/orders are subject to change

· Receive and enter all incoming Purchase Orders

· Update and maintain customer web portals

· Responsible for creating and scheduling all returns of unacceptable items that are to be sent back from our customer

· Engage in current customer base to drive in house sales, and/or provide new contacts within current customer base for outside sales

· Maintains industry relationships

· Prospect within the current customer base to build the sales pipeline of new opportunities

· Maintain a high level of understanding of the overall Cypress value proposition

· Identify customer needs and present Cypress solutions that fulfill those needs

· Establish and expand strong relationships with key customer personnel

· Uphold contract and pricing integrity pursuant to the most current Cypress policy

· Maintain constant awareness of market trends, competitor activities and/or problem areas

· Any other duties and responsibilities as needed

EDUCATION

· High School diploma or equivalent required; Bachelor’s degree preferred

· 1-3 years customer service experience (preferably in manufacturing environments)

TRAINING AND EXPERIENCE

· Extensive experience in reporting

· Excellent customer service skillset