Description

This is a full time position.

Primary responsibility is to assist the store manager in retail operations with emphasis on Sales, Customer Service, Personnel, Inventory, Budgeting, Planning, Merchandising and Leadership.

Essential Functions/Duties:

• Provide customers with the highest level of service possible and instill your employees with the importance of excellent customer service.

• Assist in preparing the labor schedule to ensure that the store goals will be met through appropriate planning and organization of staff.

• Promote and monitor quality of service among staff by acting as a positive role model in developing a core customer service value.

• Assist in the hiring of personnel for all positions within the store and maintain staff levels that are appropriate for providing excellent customer service.

• Assist in conducting and/or writing of performance evaluations and goals for all staff ensuring that reviews are done on a regular basis (yearly).

• When necessary, discipline employees consistent with the company disciplinary policies.

• Maintain training standards to ensure that product knowledge, system expertise and company standards are known which allow for better customer service.

• Maintain safe working conditions for employees and customers; resolve safety concerns quickly.

• Assume responsibility for opening and closing the store and securing all assets.

• Inspire employees so that each person contributes to the productivity of the store.

• Assist in conducting monthly store meetings and ensure that topics include but not be limited to: scheduling, sales goals, safety, new product information, etc.

• Work with the manager and merchandiser to develop and implement the merchandising plan for each department.

• Maintain building equipment and property, report any malfunction or discrepancy related to the assets of the store.

• Assume store manager responsibilities in his/her absence.

• All other duties as assigned by store manager and/or executive team.

Qualifications

Required Skills/Experience:

Must have at least 3 years of retail sales related responsibilities. Proven working knowledge of inventory control, merchandising and customer service. Ability to effectively communicate information, policies, and/or procedures in a manner easily understood by the customer and employees. Previous supervisory experience is required. Must be able to maintain confidentiality of records and information.

Qualified candidates MUST pass a criminal background check.