• Independently coordinates, fulfills, monitors, and prioritizes radiology work lists, from multiple sources (e.g. phone, in-person, and technology), using various systems to ensure timely and accurate information delivery for high quality patient care.

• Proactively identifies, troubleshoots, triages problems (e.g. technology, work lists, patient information, etc.) and provides documented solutions, following standard protocols, to continuously improve Imaging processes.

• Provides front-line customer service to stakeholders (e.g. greeting, directing, registering, sharing relevant information / documentation, etc.) in accordance with team and organizational guidelines to ensure D-H is capturing critical information while honoring Federal and State regulations.

• Uses imaging and technology expertise (e.g. Radiology Information System (RIS), Picture Archiving and Communications Systems (PACS), etc.) to facilitate accurate and timely interpretation and dissemination of imaging studies. Acts as a coach to other users of imaging throughout the system to facilitate optimal patient care and transitions.

• Facilitates the clinical communication between Radiologists and ordering providers to ensure clinical practice and American College of Radiology guidelines are met.

• Performs other duties as required or assigned.

• Associate’s degree in computer science or related study preferred.

• Medical terminology preferred.

• High level of accuracy with strict attention to detail.

• Strong oral and written communication skills.

• Customer service mindset.

• Ability to work as a member of a high functioning team and independently as required.

• Must be comfortable working in a high-volume, fast paced environment.

• Technical aptitude.

Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.