1016 Service Manager Jobs in Atlanta, GA
D.W. CAMPBELL, INC. is Hiring a Service Manager Near Atlanta, GA
Job Description
Service Manager Job Description:
We are seeking an experienced and dedicated Service Manager to oversee and manage our service department. The ideal candidate will be responsible for ensuring our customers receive high-quality service and ongoing support. This role involves managing a team of service technicians, coordinating service schedules, and implementing efficient service processes.
Key Responsibilities:
1. Manage and oversee the day-to-day operations of the service department.
2. Coordinate service schedules and assign tasks to service technicians.
3. Ensure timely and effective resolution of customer service requests and complaints.
4. Monitor and track service performance metrics and KPIs to ensure service quality and efficiency.
5. Develop and implement service processes and procedures to improve service delivery.
6. Train and mentor service technicians to improve technical skills and customer service.
7. Collaborate with other departments to ensure seamless service delivery and customer satisfaction.
8. Maintain accurate service records and documentation.
9. Manage service budgets and expenses to ensure profitability.
10. Stay up-to-date with industry trends and best practices in service management.
Qualifications:
1. Bachelor's degree in business administration or a related field.
2. Proven experience in service management or related field.
3. Strong leadership and managerial skills.
4. Excellent communication and interpersonal skills.
5. Ability to multitask and prioritize tasks effectively.
6. Proficient in using service management software and tools.
7. Strong problem-solving and decision-making abilities.
8. Knowledge of service industry regulations and standards.
9. Customer-focused with a strong commitment to delivering exceptional service.
10. Ability to work in a fast-paced environment and under pressure.
If you have a passion for delivering excellent customer service and have the skills and experience to manage a service department effectively, we would love to hear from you. Apply now to join our team as a Service Manager.
Job Summary
Full Time
$81k-105k (estimate)
06/26/2024
07/13/2024
dwcampbell.com
Marietta, GA
<25
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The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.
02/28/2022: Frankfort, KY
The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
02/08/2022: Poughkeepsie, NY
The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
01/17/2022: Lansing, MI
Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.
12/13/2021: Frankfort, KY
Responsible for understanding each customer's expectations and delivering services as needed.
02/15/2022: Abilene, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
01/13/2022: Middlesex, NJ
A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
01/25/2022: Atlanta, GA
Experienced leader with proven record providing exceptional customer service operations.
01/21/2022: Grand Rapids, MI
Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
01/27/2022: Pittsburgh, PA
The service manager must also be able to work under stress besides handle stress.
12/20/2021: Pittsburgh, PA
Step 3: View the best colleges and universities for Service Manager.
