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JOB SUMMARY:
The Senior Service Desk Analyst serves as a critical escalation point and technical expert for our Tier 1 service desk team. This role provides advanced troubleshooting, mentorship, and problem resolution for escalated incidents, ensuring timely and effective support for our employees across the country. This position will have outstanding diagnostic expertise and commitment to customer service will ensure a seamless IT experience for our nationwide corporate offices and practices. This support is crucial to the delivery of the company’s mission of helping children achieve a lifetime of great oral health.
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This job description reflects management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Full Time
Ambulatory Healthcare Services
$63k-78k (estimate)
07/10/2024
07/31/2024
myd4ccares.org
ATLANTA, GA
25 - 50
2011
ALISTAIR MADLE
$5M - $10M
Ambulatory Healthcare Services
The job skills required for Senior Service Desk Analyst include Troubleshooting, Customer Service, Technical Support, Operating System, Networking, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Senior Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Senior Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Senior Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Senior Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior Service Desk Analyst. You can explore the career advancement for a Senior Service Desk Analyst below and select your interested title to get hiring information.