Description
Why DaBella?
DaBella is the fastest-growing home improvement company in the United States. We have a total of 51 branches across the nation and are continuing to open new locations every year! Our vision is to care for families and care for homes while striving to transform home improvement services across the county! When you join the DaBella Family, you'll experience a shared dedication to a greater goal, and an opportunity to be part of a future-focused team of innovative leaders.
About the Position:
We are currently hiring an Amazon Connect Administrator to help manage our dialing system throughout the three contact centers that support our online lead generation company-wide. The ideal candidate will hit the ground running in our fast-paced environment, create a consistently positive customer experience for our clients, as well as drive the productivity of our marketing team by ensuring a smooth and efficient workflow.
Status: Full-Time M-F 8-5PM
Location: On-site in Dallas, Texas
Compensation: $75,000 - $85,000 salary
Must be authorized to work in the United States - DaBella does not offer visa sponsorships at this time
Job Responsibilities:

• Work with our Call Center Director to identify priorities and be assigned additional tasks as needed
• Create and monitor daily dialer campaigns
• Provide intraday monitoring and reporting
• Recommend real-time schedule and campaign changes and identify efficiency opportunities
• Update systems with real-time campaign adjustments
• Develop daily, weekly, and monthly dialer performance reports and provide to leadership team with recommendations
• Monitor and recommend staffing adjustments
• Oversee forecasting workload, scheduling resources, monitoring real-time performance of the staff and their workload
• Document detailed business analysis and recommend solutions for the business
• Develop accurate short- and long-term workload forecasts

Qualifications:

• Passionate about exceeding expectations and going the extra mile to achieve goals
• Ability to effectively communicate with individuals within the company as well as external entities
• 1 year amazon connect experience
• 2 years Salesforce/Lightning experience
• 1 year call center experience

Benefits:
Employees and their families are eligible to enroll in:

• Medical, Dental, and Vision
• Health Savings Account (HSA)
• Company Sponsored Life Insurance
• Supplemental Life Insurance
• Long-term and short-term disability
• Accident protection
• Employee assistance program - access to counseling services and other tools to improve work/family/life balance
• Pet Insurance for your furry family member
• 401k plan
• Additional Insurance Programs including:
  • UHC Rewards
  • Rally Health
  • One Pass Select (gym membership subscription)

Additional Perks:

• VPTO (Volunteer paid time off) year-round incentives to give back to your local community
• Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences
• Relocation opportunities to other branches across the nation

Each DaBella Employee receives:

• 80 hours of Paid Time Off annually with incremental increases
• 6 paid holidays during a calendar year effective day one of employment

This is an ON-SITE position
Learn more about DaBella at www.DaBella.us