2 Marketing Quality Assurance Agent Jobs in Dallas, TX
DaBella is Hiring a Marketing Quality Assurance Agent Near Dallas, TX
DaBella - Call Center Quality Assurance
Location: 4835 Lyndon B Johnson Fwy #1100, Dallas, TX 75244
Salary: $18 Hourly
For Spanish Speaking Bilingual Candidates: $19 Hourly
Schedule: Monday - Friday 8:00 AM -4:30 PM
DaBella is the leading home improvement company in the United States with a robust presence across more than 51 offices nationwide. We are dedicated to transforming home improvement services and are seeking a meticulous and proactive Call Center Quality Assurance Agent to join our dynamic team. This role will play a crucial part in ensuring the efficiency and quality of our call center operations.
Job Responsibilities:
- Set up tracking systems for online marketing activities
- Auditing and scoring all telephonic communication
- Track results of call center production and report results to payroll
- Track progress with Marketing Managers and/or Marketing Specialists
- Track monthly/daily bonuses for Call Center Dialers/Confirmers
- Keep accurate records and documentation of Marketing Production
- Prepare reports by collecting and analyzing sales data
- Monitor and adjust time cards for the Marketing department
Qualifications:
- Proficiency in Microsoft Office, Excel, email, email scheduling tools, internet, and internet-based applications
- Excellent organizational and time management skills
- High attention to detail and problem-solving skills
- Ability to multi-task, work under pressure, and meet deadlines
- Ability to interact with all levels of staff
- Project a professional demeanor always
- Ability to thrive in a fast-paced environment
- Excellent written and verbal communication skills
- Medical, Dental, and Vision
- Health Savings Account (HSA)
- Company Sponsored Life Insurance
- Supplemental Life Insurance
- Long-term and short-term disability
- Accident protection
- Employee assistance program - access to counseling services and other tools to improve work/family/life balance
- Pet Insurance for your furry family member
- 401k plan
- Additional Insurance Programs include:
- UHC Rewards
- Rally Health
- One Pass Select (gym membership subscription)
- VPTO (Volunteer paid time off) year-round incentives to give back to your local community
- Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences
- Relocation opportunities to other branches across the nation
- 80 hours of Paid Time Off annually with incremental increases
- 6 paid holidays during a calendar year effective day one of employment
Job Summary
Full Time
$80k-105k (estimate)
09/11/2024
09/30/2024
dabella.us
HILLSBORO, OR
200 - 500
2011
NISSA D MCMILLAN
$50M - $200M
Building Construction
Related Companies
About DaBella
Home is your most significant investment. It is the place where you find shelter, raise your family and build memories. We know you trust DaBella to treat your home with care. As the recognized leader in home improvement services, we do. With over a dozen offices covering five western states, we work directly with you to provide lasting value in roofing, siding, window, door and bath replacement systems. To ensure quality for a lifetime, DaBella puts to work factory-trained installers, American-made products, and industry-leading warranties. At DaBella, Quality Begins at Home.
