DACUT is Hiring a Dispensary Fulfillment Specialist Near Flint, MI
The Order Fulfillment Specialist is responsible for managing the end-to-end process of order fulfillment, from receiving and processing online orders to coordinating and handling customer inquiries. The ideal candidate will be detail-oriented, organized, and able to work in a fast-paced environment to ensure that customer orders are fulfilled accurately and timely. Key Responsibilities:Order Processing:
Receive and review customer orders for accuracy and completeness
Enter orders into the system and update order status as necessary
Coordinate with inventory management to ensure stock levels meet demand
Inventory Management:
Monitor inventory levels and report discrepancies or shortages to the appropriate team
Assist in stock replenishment and manage returns and exchanges
Customer Service:
Communicate with customers to provide updates on order status
Address and resolve customer inquiries, complaints, and returns in a professional manner
Process Improvement:
Identify opportunities for improving order fulfillment processes and efficiency
Implement best practices and contribute to continuous improvement initiatives
Team Collaboration:
Work closely with other departments, including sales, warehouse, and customer service, to ensure seamless order processing and fulfillment
Provide support and training to new team members as needed
Qualifications:
High school diploma or equivalent; associate’s or bachelor’s degree in business, logistics, or related field preferred
Cannabis Industry experience preferred
Proven experience in order fulfillment, logistics, or customer service
Strong organizational and multitasking skills
Excellent attention to detail and accuracy
Proficiency in order management software and Microsoft Office Suite
Dutchie POS and METRC knowledge major plus!!
Strong communication and interpersonal skills
Ability to work independently and as part of a team