Seeking a new job opportunity? Don’t miss this role! Dahl Consulting is currently partnering with a leader in the Information Technology & Services industry.

We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Customer Support Coordinator for a contract position! Interested? Get more details below.

• Contract Duration : 3 months
• Worksite Location : Remote
• Compensation : $20-$23
• This position will be open until filled, but will not be open past 08 / 31 / 2024
• Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs.

For details, please review the DAHL Benefits Summary : https : / / www.dahlconsulting.com / benefits-w2fta /

Job Description :

The Customer Support Coordinator is responsible for receiving all customer inquiries via the phone, chat, email and / or Internet and for operating a computerized CRM System with a steady volume of customer requests for our Viewpoint Construction Software division.

This division provides an enterprise level software solution with integrated accounting, project management, and operations modules for mid-range to large-scale contractors throughout the United States and abroad.

This is a full-time, entry-level position which will initially operate under close supervision. The successful candidate will possess good telephone / Internet skills and a customer service orientation.

What you’ll do :

• Answers high-volume incoming support calls, chats, emails, and online cases; and routing calls to appropriate employees.
• Assist customers on setting up Customer Portal (online support portal), update contact preferences. You will also provide support for customers having access issues or questions about the Customer Portal.
• Enters and updates customer data, including customer contact information and pertinent details including software version.
• Communicates and interacts directly with customers, assisting with directing calls to other departments for any case owners outside of CS.
• Assist customers, sales, PS in expediting cases when asked.
• Completes assigned projects as needed.
• Educates and schedules appointments for customer deployment of Viewpoint Software.
• Manage bounced emails to keep Viewpoint contact information current.

What you’ll bring to the role :

• Strong customer-service orientation.
• Writes and speaks clearly and concisely and expresses self well.
• Demonstrates accuracy and thoroughness and monitors own work to ensure quality, presents information effectively, and is able to read and interpret written information.
• Demonstrates professionalism, discretion, and good judgment in all interactions with co-workers, customers, vendors and others.
• Consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
• Handles confidential and sensitive information and records with a high degree of discretion, diligence, and good judgment.
• Well-organized, self-directed team player.
• Strong organizational skills required, strong follow-through a must with the ability to manage projects and assignments with flexibility.
12 hours ago