May include;

• Maximizing company cash flow by ensuring compliance with established credit policy and collection expectation.

• Contact customers regarding overdue accounts and determine reasons for non-payment
• Issue dunning letters to overdue accounts
• Reconciliation of customer accounts.
• Performing required customer maintenance on accounts.
• Performing required reporting.
• Consult with customers to resolve complaints and verify financial and credit transactions.
• Review commercial customer accounts to identify and select delinquent accounts for collection.
• Confer with credit association and other business representatives to exchange credit information.
• Evaluate customer records and recommend payment plans based on payment history, and purchase activity.

• Ensures a balanced risk and revenue tradeoff consistent with credit policy and loss target expectations.
• Investigates the processing activity on accounts that have exceeded the parameters set in our risk management system.

• Issue credit hold notifications
• Coordinate customer credit changes with the credit department
• Recommend that accounts be shifted to a collection agency
• Recommend bad debt write-offs
• Maintain accurate records about the customer payment status