About Us: Daily Dot Art is a leading digital art and design company, committed to delivering visually stunning content and exceptional user experiences. Our mission is to foster a vibrant online community for artists and art enthusiasts worldwide. We are looking for a dedicated Customer Support Specialist to join our team and help us maintain high standards of customer satisfaction.
Job Description:
We are currently seeking a detail-oriented and customer-focused Data Entry / Customer Service Rep to join our team in Orlando, FL. The Data Entry / Customer Service Rep will play a critical role in maintaining accurate and up-to-date customer records and providing exceptional customer service and support to Daily Dot Art's customers.
Job: Full time
Pay range: $16.50 - $27.00 per hour
Responsibilities:

• Perform data entry tasks, including updating customer information, order details, shipping addresses, and payment information, with a high level of accuracy and attention to detail.
• Respond to customer inquiries, requests, and concerns promptly and professionally via phone, email, and chat, providing accurate information and resolving issues to the customer's satisfaction.
• Assist customers with order tracking, delivery status updates, and product information, ensuring a positive and seamless shopping experience.
• Collaborate with cross-functional teams, including warehouse, shipping, and finance departments, to coordinate order fulfillment, resolve order discrepancies, and address customer-related issues or concerns.
• High school diploma or equivalent.
• Proficiency in computer and software applications, including Microsoft Office suite (Word, Excel, Outlook) and data entry software.
• Excellent communication skills, both verbal and written, with a professional and customer-focused demeanor.
• Strong organizational skills and ability to manage multiple tasks and priorities in a fast-paced environment.
• Detail-oriented with a high level of accuracy and attention to detail in data entry and customer service tasks.

Benefits:

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and career growth.
• Access to exclusive digital art resources and tools.
• A supportive and collaborative work environment.