WHO ARE WE?

Dakota Electric Association is a member-owned electric cooperative that reaches more than 112,000 members. We are ranked among the 25 largest electric distribution cooperatives in the nation.

Located in Farmington, MN, Dakota Electric Association boasts an incredible culture and features a strong history of valuing employee contributions.

BENEFITS:

• 401(k) and Roth 401(k) with an employer contribution of 6% of an employee's base wage, plus matching contribution up to 4%
• Medical, dental and vision coverage
• HSA and FSA
• Employer-paid life insurance and long-term disability
• Short-term disability and other voluntary benefits
• Tuition reimbursement
• Wellness reimbursement
• Vacation, sick and personal leave

Salary Range: $67,700 - $84,600 Annually

GENERAL SUMMARY:

The Collections Analyst will be responsible for accurate completion of commercial and residential non-member collections. This individual develops and maintains queries, spreadsheets and Business Intelligence Reports to support non-member collections. Other responsibilities include creating and maintaining user-friendly written communication and professional phone contacts, assuring consistency and standardization. This individual will also be instrumental in the creation and implementation of the collections process at Dakota Electric Association.

RESPONSIBILITIES:

• Comply with established Dakota Electric Association safety and operating rules, policies, procedures, and guidelines. Be responsible for reporting any un-safe practices and/or hazards to a supervisor, manager, or Vice President. Be committed to and actively involved in Dakota Electric’s safety programs, initiatives, and performance measures.
• Responsible to call on past due member accounts, make notes on accounts, provide requested documentation on past due bills, collect or reconcile disputes and/or discrepancies, and establish working relationships with the accounts payable department of all assigned member accounts.
• Locate delinquent member accounts through various means, e.g. skip-tracing, written correspondence, phone contact, and making arrangements for payment. Create and maintain written communications for member collections. Act as liaison in maintaining quality customer service and a positive cooperative image by resolving member account inquiries and providing additional information as necessary.
• Prioritize resolving unpaid member accounts to minimize receivables while maintaining strong member relationships.
• Analyze account history and collaborate across internal teams to identify and address member issues at their root.
• Respond promptly to customer requests via phone and email, which may include processing credit card payments or requesting customer master updates.
• Identify and escalate accounts that require demand letters or third-party collection agencies. Partner with third party collection agencies on open balance accounts. Monitor and report on process successes and opportunities.
• Handle small debit or credit balances that should be written off as bad debt.
• Overall responsibility for processing bankruptcy filings: contacting lawyers and processing paperwork necessary to complete a bankruptcy filing.
• Implement new collections strategies with leadership and help identify training opportunities for other team members in collections processes.
• Stays current of associated duties, assuring the capability to perform duties when required.
• Perform related work as apparent or assigned.

REQUIRED QUALIFICATIONS AND COMPENENCIES:

• Two years applicable vocational work experience is required.
• Must be proficient in Microsoft Office.
• Demonstrated strong written and verbal communication skills.

PREFERRED QUALIFICATIONS AND COMPETENCIES:

• Two-year degree in business administration or related field. Preferred generalist background includes course work in human relations, English composition and grammar, communications, Microsoft Office Suite including Word and Excel, business and office procedures, and personal computer operations
• Business to business or business to consumer work experience in preferred

WORKING CONDITIONS:

This position requires the individual to work typical office hours. A majority of the work is inside office work. Some additional work hours will be required at times along with work outside the normal working hours. Occasional travel will be required to attend training sessions, industry conferences and other work-related activities.