Job Summary

In the role of Revenue Cycle Supervisor, you are responsible for leading the reception and call center teams in daily functions and monitoring the daily activities of the departments including workflow, scheduling, staffing coverage, resources, patient communications, and standards of patient care and practices.

Job Responsibilities

• Leads front office and patient communications functions, which may include check in, check out, patient scheduling, phone support, and assisting with electronic health record (EHR) issues.

• Monitors the daily activities of the departments including staffing coverage, departmental workflow, resources, and functional tasks

• Monitors administrative and operations activities to ensure work is being done within defined regulatory requirements, policies, and procedures

• Assists Manager in roll out of departmental plans and departmental communication to achieve company and departmental goals

• Works through conflict resolution in combination with support from Manager and Human Resources

• Assists Manager with organizing and leading departmental meetings, utilizing departmental Leads as necessary to also lead these meetings

• Assists Manager with performance reviews

• Assists Manager in interviewing new staff members and reviewing candidates

• Organizes new hire training and onboarding plans and monitors progress

• Assists in developing workflows to generate accurate patient data and aid in effective practice relating to financial details such as pre-authorization, assistance for underinsured and insured patients, and available government programs, while working to improve patient satisfaction

• Interprets data and assists Manager in running, completing, and monitoring reports and auditing charts

• Leads cross-functional teams to resolve issues, change management and improvement of processes

• Adheres to deadlines and budgetary limits

• Motivates staff and provides direction as necessary

• Communicates with staff effectively and efficiently

• Approaches opportunities for improvement in a positive manner fostering a team approach to problem solving

• Maintains excellent communication with Manager

Knowledge, Skills and Abilities

• High School Diploma or equivalent required; Associate's degree in a healthcare or business-related field is preferred

• A minimum of three years of related experience

• Training or experience in leading staff

• Experience and proficiency in working with an Electronic Health Record system is desired

• Strong patient service orientation with focus on quality care

• Ability to troubleshoot and problem solve issues

• Strong quality assurance and critical thinking skills

• Excellent interpersonal and communication skills

• Strong organization skills with attention to detail

• Able to maintain confidentiality

• Serves as a role model to staff

Physical Abilities

• Ability to sit or stand for 8 hours.

• Ability to effectively communicate with co-workers, physicians, patients, in person, by telephone, and by email.

• Ability to input information into computer systems and retrieve and work with appropriate paperwork, equipment, and supplies.

• Use of standard office equipment, including computer, telephone, calculator, copiers, and fax.

Work Schedule: Monday - Friday (8:00 AM to 5:00 PM, with some flexibility)

Benefits

• 401(k) with a generous employer contribution

• Health and Dental Insurance with employer premium contribution

• H.S.A. with an employer contribution

• Vision Benefits

• Long Term Disability Insurance - Employer Paid

• Paid Holidays

• Paid Time Away

• Continuing Education

• And more!

Pay Range: $50,000 - $75,000 annually

To apply for this opportunity, visit our website at http://www.dakotaeye.com/about/job-openings and complete the job application. If selected to move into our interviewing process, you will be provided with a link to a one way video interview. Please watch your email for follow up communication pertaining to your application.