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Customer Service Rep - (FT)
Dal-Tile Tucson, AZ
$33k-41k (estimate)
Full Time | Durable Manufacturing 1 Month Ago
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Dal-Tile is Hiring a Customer Service Rep - (FT) Near Tucson, AZ

Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone ready to provide various support, such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.

Primary Objective
Ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues.

Primary Function and Scope:
  • Provides customer account mana, including, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment.
  • Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
  • Responsible for keying in orders, processing faxes, and preparation of reports.
  • Interfaces with various groups, including internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
  • Responds to customer needs.
  • Participates in special projects and performs additional duties as required.

Experience and Knowledge Required:
  • High School Diploma or GED equivalency is required.
  • Two (2) or more years of call center or customer service experience.
  • Focus on customer account management preferred.
  • Prior textile industry knowledge is preferred.
We offer competitive salaries, a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.
Dal-Tile proudly supports our U.S. military, veterans, and their families - Thank You for Your Service!
Active military, transitioning service members, and veterans are strongly encouraged to apply.
Mohawk Industries, Inc. is an Equal Opportunity Employer, including a disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.
We offer a competitive salary, a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.
Dal-Tile proudly supports our U.S. military, veterans, and their families - Thank You for Your Service!
Active military, transitioning service members, and veterans are strongly encouraged to apply.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Durable Manufacturing

SALARY

$33k-41k (estimate)

POST DATE

05/06/2023

EXPIRATION DATE

07/16/2024

WEBSITE

daltile.com

HEADQUARTERS

DALLAS, TX

SIZE

7,500 - 15,000

FOUNDED

1947

CEO

JOHN TURNER JR

REVENUE

$1B - $3B

INDUSTRY

Durable Manufacturing

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The job skills required for Customer Service Rep - (FT) include Customer Service, Call Center, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Rep - (FT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Rep - (FT). Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Rep - (FT) positions, which can be used as a reference in future career path planning. As a Customer Service Rep - (FT), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep - (FT). You can explore the career advancement for a Customer Service Rep - (FT) below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Rep job description and responsibilities

Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.

12/29/2021: Chicago, IL

The best CSRs are genuinely excited to help customers.

12/07/2021: Saint Paul, MN

Customer service reps may use a variety of tools as part of their role.

12/10/2021: Juneau, AK

At banks, customer service reps may need to have some former experience handling money and making change.

12/23/2021: Youngstown, OH

Customer service representatives work with a business’ customers to handle complaints, take orders, process returns, or solve problems.

02/05/2022: Bismarck, ND

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Rep jobs

Communicate as efficiently as possible.

02/24/2022: Springfield, MO

Don’t worry about acquiring expensive gear; focus on the learning first.

02/10/2022: Helena, MT

Must be a quick learner and nimble with a strong ability to multitask and must be familiar with online retail customer service practices.

01/26/2022: Santa Fe, NM

A commitment to providing great customer experiences by working with enthusiasm, energy and pace.

12/13/2021: Duluth, MN

A strong Customer Service Background and entry level Accounting skills.

01/31/2022: Fort Myers, FL

Step 3: View the best colleges and universities for Customer Service Rep.

Butler University
Carroll College
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