8 Application Support Engineer, Investment Management - 24657 Jobs in Boston, MA
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Application Support Engineer, Investment Management - 24657
$105k-131k (estimate)
Full Time | Business Services
1 Week Ago
Daley and Associates is Hiring an Application Support Engineer, Investment Management - 24657 Near Boston, MA
Application Support EngineerThis position will be working for the firm’s Application Support Technology team, and will provide support across business units, with focus on our Capital Markets and Platform Services groups. This person will participate at various levels in a broad variety of technology related initiatives from inception to implementation and support. This person will triage support issues and data inquiries and escalate to internal teams as needed. This position will also include producing documentation for known issues, onboarding support procedures for new applications, performing release management for non-proprietary applications, and working on firm-wide initiatives pertaining to the supported applications and related technology. This is an excellent opportunity for the candidate to learn about Fixed Income and Equity financial products, and the overall investment process from the most highly regarded investment professionals in the industry.
RESPONSIBILITIES:
IND123
RESPONSIBILITIES:
- Monitor and triage jobs and system integrations
- Facilitate access and user requests for complex or sensitive systems
- Collaborate with internal and 3rd party vendors to drive resolution of production support items
- Manage and triage major or minor production system incidents
- Monitor and manage a support queue
- Document status and resolution of incidents, requests and problems
- Perform data gathering tasks in support of audit and regulatory filing activities
- Work closely with app development teams, to propose and suggest improvements and enhancements to applications and solutions being developed
- Support system patching and application lifecycle process
- Participate in corporate / firm-wide technology initiatives
- Research and respond to data inquiries
- Assist with system access certification activities
- Assist with basic reporting and system automation efforts
- Assist with production software release activities
- Support business continuity / disaster recovery planning and testing efforts
- 5-10 years’ experience in an application support or similar technical role
- Experience working in and administering Windows Desktop and Server environment
- Intermediate Microsoft SQL skills
- Experience with an automated job scheduler tool similar to ActiveBatch
- Experience working in a 24x7 environment and collaborating with offshore teams
- Knowledge of the ITIL framework and experience with managing Major Incidents and Problems
- Gathering details for and writing RCA documentation after Major Incidents
- Experience supporting data pipelines and ETL jobs, such as SSIS
- Highly motivated individual, able to drive problem resolution from inception to closure
- Strong communication skills
- Basic to intermediate experience with scripting languages, including one or more of the following: Python, VBscript, PowerShell
- Experience with BI tools like Cognos or Tableau
- Experience with managing and supporting applications on external cloud platforms, such as SnowFlake, AWS, MS Azure a plus
- Understanding of DevOps principles and familiarity with Agile principles a plus
- Workday experience a plus
- Experience in the financial industry a plus
- MIS or CIS undergraduate degree preferred
IND123
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$105k-131k (estimate)
POST DATE
06/12/2024
EXPIRATION DATE
07/10/2024
WEBSITE
daleyaa.com
HEADQUARTERS
BOSTON, MA
SIZE
25 - 50
FOUNDED
2005
CEO
MIKE DALEY
REVENUE
$5M - $10M
INDUSTRY
Business Services
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About Daley and Associates
Daley and Associates is a boutique executive search and contract staffing firm specializing in the placement of Accounting, Finance, Information Technology, Legal, Administrative and Life Sciences professionals. We are a customer driven company and tailor every search and placement to the unique needs of every client. Daley and Associates works with some of the most prominent businesses in the greater Boston area ranging from promising start-ups to Fortune 100 companies.
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