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Qualifications:
· High school diploma/Equivalency required.
· One year’s experience performing prior authorizations in a healthcare facility, medical billing office or insurance company required.
· Strong knowledge of regulatory standards and compliance requirements, working knowledge of business office procedures and equipment.
· Position requires a lot of talking face-to face and over the telephone; to patients, internal staff and external vendors. Individual must be a great communicator, with exceptional writing and verbal skills. Stellar interpersonal and customer service skills required.
· Must be able to multi-task and exercise independent judgment and maintain patient and organization confidentiality.
· Must be computer literate. Knowledge of patient electronic medical records required.
· Ability to project a professional image.
· Detail oriented
· Patient advocacy focused
Summary:
The PSR plays a critical customer service role in our organization. In most cases, The PSR is the initial and final point of contact for our patients. Primary responsibilities are to complete the registration process for patients at check-in and check-out. This includes verifying and updating the patient’s demographic, insurance and payment information. This position is also responsible for scheduling appointments, answering patient inquiries, scheduling appointments, medication refills, referral information, prior authorizations as well as general information regarding each department within the practice.
Essential Functions:
· Greet and direct patients.
· Schedule patient appointments following protocol and guidelines provided to assist clinical staff in maintaining optimal patient flow.
· Perform reminder calls to patients.
· Obtain patient address, contact details, insurance information and medical history.
· Verify patient’s insurance coverage and collect co-payments.
· Process credit card and cash payments.
· Maintain patient data up-to-date and verify patient information at every visit.
· Work under the guidance of Supervisor and follow departmental policies and procedures.
· Escalate patient’s unusual behavior to Supervisor.
· Inform patients about delays and waiting times.
· Review patient accounts, identify delinquent accounts and collect due amounts.
· Attend educational trainings for professional development.
· Answers patient inquiries of all types in an effort to streamline the process for patients and reduce workloads of providers and their medical assistants.
· Stay updated with information regarding insurance programs and funding sources.
· Assist patients in filing patient forms.
· Screen patients for financial assistance and assist them in preparing required funding documentations.
· Sort and deliver mail, faxes, medical records and other correspondence, photocopies and faxes documents and maintains an adequate supply of all patient forms and documents as needed.
· Establish effect rapport with patients, external vendors, other departmental staff including but not limited to clinical staff.
· Process medication prior authorizations and submit medical records to insurance carriers to expedite prior authorization processes
· Manage correspondence with insurance companies, physicians, specialists, pharmacies and patients as required
· Secure patients’ demographics and medical information by using great discretion and ensuring that all procedures are in sync with HIPAA compliance and regulation
· Establish effective rapport with patients, external vendors, other departmental staff including but not limited to clinical staff
· Support site and department quality improvement initiatives
· Verbalizes knowledge and demonstrates competency in applying EHR policies and procedures related to essential job functions, which includes but is not limited to: patient registration and scheduling processes, collection of demographic and insurance information, verification of insurance coverage, sliding fee schedules, scanning documents, and obtaining all consents
· Demonstrates respect for the cultural and religious diversities and needs of patients, families, employees, and external customers. Creates and maintains an atmosphere of courtesy and respect toward others.
· Conforms to policies and regulations governing patient rights, confidentiality and HIPAA Privacy and Security Rule.
· Demonstrates willingness and the ability to assume additional responsibilities without adversely affecting the quality and quantity of work output.
· Enhances professional growth through educational programs and in-service offerings.
· Maintains a consistent and flexible pattern of attendance and punctuality in accordance with Damian’s policies.
· Conforms to agency guidelines regarding dress code; maintains a well-groomed and neat appearance. Maintains good personal hygiene.
· Performs all related duties, as assigned or unrelated duties, as requested during emergencies.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
Schedule:
Education:
Experience:
Ability to Relocate:
Work Location: In person
Full Time
$41k-52k (estimate)
08/28/2024
12/24/2024
damianfcc.org
Jamaica, NY
50 - 100
The job skills required for Patient Service Representative include Customer Service, Scheduling, Patient Registration, Confidentiality, HIPAA, Appointment Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Service Representative positions, which can be used as a reference in future career path planning. As a Patient Service Representative, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Service Representative. You can explore the career advancement for a Patient Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Patient Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Service Representative job description and responsibilities
Patient service representatives are sometimes known as patient advocates, patient access specialists or service coordinators.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Service Representative jobs
Open the Patient Service Representative Cover Letter Template.
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Patient confidentiality must remain a primary concern.
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Know how to feel, express and receive gratitude.
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Step 3: View the best colleges and universities for Patient Service Representative.