Company Overview: At The Daniel Group we pride ourselves on our commitment to exceptional property management and tenant satisfaction. We oversee a diverse portfolio of residential and commercial properties and are seeking a dedicated individual to join our team as a Tenant Services Coordinator.

Position Overview: We are looking for a proactive and customer-focused Tenant Services Coordinator to handle daily interactions with our tenants, with a strong emphasis on collections and maintaining positive tenant relationships. The ideal candidate will possess excellent communication skills, a solid understanding of property management, and the ability to address issues efficiently.

Key Responsibilities:

• Tenant Communication: Act as the primary liaison for tenants, handling inquiries regarding rent payments, lease details, and general concerns.
• Collections Oversight: Manage rent collection activities, follow up on overdue payments, and implement strategies to minimize delinquencies.
• Problem Solving: Quickly and professionally resolve tenant complaints and issues, ensuring high levels of tenant satisfaction.
• Lease Management: Assist with lease-related tasks such as renewals, terminations, and modifications.
• Documentation: Keep detailed records of tenant interactions, payment histories, and collection efforts using our property management software.
• Notifications: Distribute rent reminders, notices, and other relevant communications to tenants.
• Reporting: Prepare regular reports on collections, tenant communications, and other metrics for management review.