Responsibilities

Duties and responsibilities include the following. Other duties may be assigned.

Gather human resource requests from customers and other departments for workers to perform such work as production, maintenance and construction in order to meet future and immediate labor requests.

Confer with customers on status of on-going projects and number of workers required, in order to determine allocation and assignment of human resources in labor pool.

Assigns supervisory personnel and workers to perform work requested, complete on-going projects, or to assist other departments. Considers such factors as safety, scope of project or work, type of work, and available equipment needed to perform assigned work.

Follows-up on ongoing and completed projects to ensure work performed is meeting or has met customer expectations and standards.

Assigns or reassigns workers to meet unforeseen emergencies or work requests.

Develop and maintain individual and departmental reports to be delivered to customers and company executives.

Confer with customers by phone or in person. Answer questions about service. Recommends corrective services to adjust customer complaints concerning billing or service rendered.

Visits customers at their place of residence to confirm that customer is satisfied with current level of service being provided.

Studies production schedules, forecasts manpower levels, and coordinates with Human Resources department for on-time completion of job request.

Reviews job orders and matches applicants with job requirements including personal interviews if deemed necessary.

Inform employees of job duties and responsibilities, compensation and benefits, work schedules and working conditions, company and/or customer policies, promotional opportunities, and other related information.

Establishes and promotes the maintenance of a safe, accident free, and healthy work environment. Develops annual safety plan. Participates in the investigation of incidents, accidents, and injuries. Follows-up with employees injured to ensure timely return to work or release.

Interprets company policies to workers and enforces safety regulations.

Establishes or adjusts work procedures to meet production schedules and minimize attrition.

Monitors and/or reduces the level of attrition/turnover of both staff and field employees.

Analyzes and resolves work problems or assists workers in solving work problems.

Initiates or suggests plans to motivate workers to achieve work goals.

Establishes work schedules of subordinate staff, coordinates vacation relief and holiday coverage in order to maintain 24 – hour service.

Confers with other operations managers to coordinate labor, equipment, and material needs of current and upcoming activities. Is a liaison between Operations and other support departments.

Studies and standardizes procedures to improve efficiency of subordinates.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE :

Bachelor’s degree (B.A.) from four-year college or university; or one to two years’ related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS :

Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS :

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

RESONING ABILITY :

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS : To perform this job successfully, an individual should have knowledge of Database software; Internet software and Word Processing software, i.e. Word, Excel, Outlook, PowerPoint, IE6, RecruitNext and Tracker.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently required to sit; use hands and fingers, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. Occasionally, offshore travel is required by means of boat or helicopter.