2 Software Support Engineer – Manufacturing Jobs in Long Beach, CA
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Software Support Engineer – Manufacturing
$95k-125k (estimate)
Full Time | Print & Book Publishing
2 Days Ago
Dassault Systèmes is Hiring a Software Support Engineer – Manufacturing Near Long Beach, CA
Role Description & ResponsibilitiesDELMIA Works, a brand of Dassault Systemes, was born on the shop floor and has been evolving for over 30 years to become a leader in MES and ERP software for manufacturers. Our software helps run almost all aspects of a manufacturing business; from quoting to shipping, business financials to cost accounting, and communicating with the manufacturing machines.
DELMIA Works is looking for a motivated Software Support Engineer ( User Success Engineer) to join our team in Paso Robles, CA as a preferred location or other Dassault Systemes office locations such as: San Diego, CA; Woodland Hills, CA or Waltham, MA,. This role is for a client-focused Software Support Engineer with a solid technical background and understanding of accounting practices to provide post-sales support for our enterprise software solution. #WeAre3DS
Compensation & BenefitsDassault Systèmes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 10 paid holidays.
Equal opportunity
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
DELMIA Works is looking for a motivated Software Support Engineer ( User Success Engineer) to join our team in Paso Robles, CA as a preferred location or other Dassault Systemes office locations such as: San Diego, CA; Woodland Hills, CA or Waltham, MA,. This role is for a client-focused Software Support Engineer with a solid technical background and understanding of accounting practices to provide post-sales support for our enterprise software solution. #WeAre3DS
- Software Support Engineers primarily focus on providing world class product support via phone, email, service portal, and chat to customers in their use of the Manufacturing Suite of products within our enterprise software
- Our support model enables support engineers to work directly with customers to diagnose and solve a range of issues, including but not limited to: user education, bug reporting, back end data analysis/troubleshooting, and working with R&D to improve the quality of the DELMIA Works software
- DELMIA Works Support Engineers document customer issues and create articles within our Knowledge Base regarding product functionality, usage, workarounds, methodology, and resolutions of common problems encountered.
- Use your knowledge of the software to help our customer’s finance teams review and troubleshoot data or software issues to create and maintain accurate records and audit trails
- Work to determine the source of, reproduce, and validate solutions for customer problems
- Exceed customer response time and case resolution expectations by continually learning new features, updates, and processes within both the software and the department
- Collaborate with colleagues on cases through mentoring and brainstorming to provide creative customer solutions
- Support our reputation as a company providing excellent quality software and support to our DELMIA Works customers
- Strong communication skills both verbally and in writing
- Be an avid problem solver with a strong desire to be in a customer-facing role
- Ability to work in a fast pace environment and deliver quality solutions under pressure
- Detail-oriented with ability to adjust in a dynamic environment
- Be able to define problems, collect data, establish facts, and draw valid conclusions
- Comfortable working across regions and cultures
- English proficiency is required
- Ability to work independently and within a collaborative team structure
- Comfortable working in a Windows desktop environment
- Prior experience delivering technical support for enterprise software
- Experience working within finance, bookkeeping, or cost accounting software
- A working knowledge of accounting functions including AP, AR, GL, financial reporting, and cost accounting
- OR Experience using ERP/Manufacturing Software
Compensation & BenefitsDassault Systèmes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 10 paid holidays.
Equal opportunity
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Print & Book Publishing
SALARY
$95k-125k (estimate)
POST DATE
07/03/2024
EXPIRATION DATE
07/26/2024
WEBSITE
www.3ds.com
HEADQUARTERS
VíŠLIZY-VILLACOUBLAY
SIZE
15,000 - 50,000
CEO
Salary Admin
REVENUE
<$5M
INDUSTRY
Print & Book Publishing
Related Companies
About Dassault Systèmes
Dassault Systmes S.A. is a leading company specializing in 3D and Product Lifecycle Management software. Dassault Systemes develops and markets PLM application software and services that support industrial processes and provide a 3D vision of the entire lifecycle of products from conception to maintenance through recycling. Its customers include companies in aerospace, automotive, construction, consumer goods, consumer packaged goods, energy, high-tech, industrial equipment, life sciences, shipbuilding and services industries.
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