Third-Party Implementation Specialist (All Levels)

The Role

Are you a problem-solver who thrives on collaboration and technical challenges? Do you enjoy empowering community banks with cutting-edge solutions? If so, we’d love to have you join our team as a Third-Party Implementation Specialist at DCI!

In this role, you’ll play a vital part in ensuring our customers achieve complete and satisfactory utilization of DCI services. You’ll act as a trusted liaison between DCI and our client banks and drive technical excellence in implementation and support.

What You'll Do:

Key responsibilities include:

• Lead Teller Bank Conversions: Collect and test client data, ensuring flawless functionality based on unique bank requirements.
• Consult and Train Clients: Provide immediate post-implementation support, consultation, and training.
• Coordinate and Implement Integrations: Manage 3rd-party and ancillary applications/interfaces, working directly with client IT teams to troubleshoot, customize, and install solutions.
• Build Databases: Configure and customize Teller databases using SQL.
• Product Development Support: Contribute to the design and testing of new enhancements and features for DCI systems.
• Provide Expert Customer Support: Assist customer service representatives with inquiries and provide backup support as needed.
• Maintain Certifications: Stay current with certifications and technical knowledge for assigned applications.

What Will Help You Stand Out:

• A bachelor’s degree in business or equivalent experience.
• Three or more years of experience working for a financial institution.
• Familiarity with DCI services and operations.
• Advanced knowledge of financial computing applications, database systems, and web applications.
• Strong analytical, organizational, communication (verbal & written), and leadership skills.

A Day in the Life

Imagine starting your day by coordinating with client IT teams to implement a new application interface. You’ll conduct training sessions with banking staff, troubleshoot technical issues, and ensure seamless integration of DCI solutions. By the end of the day, you’ll know your efforts have directly contributed to the success of community banks and their ability to compete with larger institutions.

Why Join DCI?

At DCI, you’re not just filling a role—you’re joining a community. Headquartered in Hutchinson, KS, with over 60 years of experience and a presence across 27 states, we are committed to empowering community banks with cutting-edge technology and exceptional service.

You'll love working here for a variety of reasons. From comprehensive benefits to abundant growth opportunities, DCI is dedicated to the well-being and professional development of its employees. We offer a supportive and collaborative work environment where every team member is valued and has the opportunity to contribute to the company’s success. Join us and be a part of an organization that truly values its people and is passionate about making a difference in the financial services industry.

Our Core Values:

• The Customer Comes First - Always: Delivering top-tier service to meet client needs.
• Attitude Over Aptitude: A proactive mindset is more valuable than specific technical skills—we’ll provide the tools for success.
• Open and Frequent Communication: Transparency and collaboration are essential.
• Trust and Accountability: Owning your work and upholding the highest standards.
• Honesty and Integrity in Everything We Do: Acting ethically and aligning with our core values.

Ready to Apply?

If you’re ready to make an impact and grow your career with DCI, we’d love to hear from you. Apply today!

What We're Looking For:

To be considered for this role, you'll need the following required qualifications:

• Technical Proficiency: Experience installing banking and financial software, and familiarity with SQL databases.
• Industry Knowledge: Understanding of BSA/AML regulations and banking compliance requirements.
• Team Collaboration: Ability to work effectively with diverse teams and manage rotating project groups.
• Travel Capability: Willingness to travel up to 50%, including frequent flying and driving to client sites.