92 customer success manager cam boston Jobs in boston, ma
Cleo is Hiring a Customer Success Manager Near Boston, MA
**Customer Success Manager**
at Cleo (US)
Remote
Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000 customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting critical workflows. By providing the industrys most complete and flexible integration offerings, we are helping our clients build trusted relationships across their partner ecosystems today, while providing all the control and visibility they need to advance their business tomorrow. In a nutshell, Cleo is a rapidly growing category leader in ecosystem integration software and we have experienced tremendous growth over recent years.
**What You Will Be Doing**
Uphold Cleos Customer Success strategy and processes ensuring that 100% of interactions are accurately recorded and follow-ups scheduled
Oversee the customer lifecycle, from launch to renewal, to ensure an optimal customer journey
Manage a customer base of 30 customers, including regular 1 on 1s with key stakeholders and quarterly Executive Business Reviews
Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers
Understand our customers organizational structure and develop relationships with key business stakeholders
Understand our customers business and link customer goals to compelling solutions to be delivered
Proactively assist in problem resolution, both internally and externally
Keep accurate records, including documented customer service actions and discussions.
Escalate issues appropriately to Services, Support, Product, etc.
Develop compelling recommendations, with strong close rates for add-on business
Invest in developing both self and others, as well as contribute to organizational efforts, as required
**Your Qualifications**
5 years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services, or a related field
Demonstrable success in collaborating with and influencing cross-functional stakeholders and executives
Proven ability to work in a fluid environment, with limited processes
Excellent communication and presentation skills directed at both business-oriented and technical audiences
**A few things we have to offer:**
Competitive compensation
Great Healthcare Dental Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Representing a company with 4,000 clients and a 99% retention rate
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day
_Cleo Communications, LLC is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law._
Job Summary
Full Time
$101k-140k (estimate)
06/12/2024
06/26/2024
shop.cleosfurniture.com
CONWAY, AR
<25
1984
CHRIS MONTGOMERY
$5M - $10M
Retail
Related Companies
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
