84 Client Success Manager, US Jobs in New York, NY
Datamaran is Hiring a Client Success Manager, US Near New York, NY
Datamaran is dedicated to creating an inclusive environment where all of our employees and contractors are encouraged to reach their full potential, and individual differences are valued and respected. Datamaran is proud to be an equal opportunity employer; as such all applications received will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.
What we are looking for:
Are you passionate about building long-lasting relationships with customers while promoting the value of a unique SaaS product? Do you have outstanding communication and relationship-building skills while being able to manage the commercial aspects of it? We are looking for a Client Success Manager (CSM) whose responsibilities include supporting customers from onboarding to renewal by building close and lasting relationships and ensuring clients meet their goals in using our platform.
You will be supported by our Implementation & Training team taking care of the customers' first steps in their onboarding journey, technical requests from clients, while you'll be focusing on the strategic support of accounts.
You will report to the VP of Customer Success & Partnerships, based in London.
When: ASAP
Where: NYC, New York
You will:
- Be the main point of contact to clients throughout their Datamaran subscription by supporting them on their ESG journey
- Personalize the customer experience as needed with your knowledge of the client and leverage the training team where needed.
- Communicate with the sales and implementation & training team to ensure all steps in the Sales to Client Success handoff are complete and documented
- Work with customers to set appropriate expectations in terms of technical support, address customer goals, determine target dates, manage customer tasks, and coordinate with the I&T manager to provide regular project updates during the onboarding phase of the customer lifecycle
- Manage the full lifecycle of the customer's journey after onboarding to renewal. This includes conducting regular cadence check-ins, quarterly business reviews, and collaborating on expansion opportunities
- Project manage the customer onboarding experience with the I&T Manager and technical training.
- Be ready to travel for in-person goal-setting, onboarding and strategic reviews with clients, primarily in Europe
- Collaborate with internal teams to ensure renewals and maximize upsell opportunities.
- Be the customer advocate for new product ideas or product issue resolution, while managing reasonable customer expectations
- Collaborate with Marketing for opportunities showcasing clients' best experience by fostering client champions' behavior (e.g. customer case studies, client webinars, blogs...)
- Host roundtables, webinars and other types of virtual events to boost information and resources for the Datamaran community
- Ensure clients are informed about product development, reinforcing broader communication.
- Monitor customer platform usage KPIs to identify risks and opportunities
- Consistently and reliably manage your renewal and expansion forecast
- At least 2 years of experience as a Customer Success Manager in a SaaS company
- Excellent English writing and oral communication skills
- Exceptional ability to communicate and foster positive business relationships.
- Excellent organizational, prioritization skills and attention to detail
- Bachelor's degree or proven work experience as a Customer Success Manager or similar role
- Exceptional ability to communicate and foster positive business relationships
- Technical skills required, as they relate to the use of the software.
- ESG or sustainability knowledge and/or experience
- Knowledge of Salesforce, Hubspot, Salesloft software
- Competitive Salary package including achievable OTE
- 24 Vacation days excluding bank holidays, plus Juneteenth
- Medical, Dental & Vision insurance (premium contribution)
- Paid Sick leave
- Paid Parental leave
- 401k
- New benefits continue to be introduced as the US team grows
- In this role, not only will you help to grow our business but also grow yourself. At Datamaran we believe in personal development. We will have a learning path ready for that is built around three pillars: sales, communication & sustainability knowledge. Once with us we provide you with multiple options to grow internally. This is your path to success
We're a distributed and fully digital company with over 120 members of staff working across the globe, with offices in London, Valencia, New York and the Netherlands.
Such a unique mix makes Datamaran a unique, collaborative and ambitious workplace.
We recognize that people of different backgrounds widen our perspective, so we're committed to diversity, equality and inclusion in everything we do. Our team of talented individuals represent over 25 nationalities, with 50% of our leaders, and employees, being female.
Our values:Performance-driven
We have different backgrounds, we are from all around the world and we have diverse expertise. What unites us is our focus on performing at our best, continuously learning and thriving as we face new challenges.
Collaborative
We are a close-knit team who supports one another with the bigger vision in mind. We think two heads are better than one, and we consult with and support our colleagues to find the best solutions for our clients.
Committed
We are an ambitious company with a mission to put sustainability risk on the radar of every business - and we are passionate about using the latest technology and our creativity to achieve that.
Agile
Change is a constant, and we are ready to bend and flex to adapt to the external environment and jump on opportunities. Our vision is clear, but the path to get there may change; we are excited about every twist and turn.
Job Summary
Full Time
IT Outsourcing & Consulting
$123k-172k (estimate)
07/04/2024
12/30/2024
datamaran.com
LONDON
50 - 100
2014
JELTJE LECOURT-ALMA
<$5M
IT Outsourcing & Consulting
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The following is the career advancement route for Client Success Manager, US positions, which can be used as a reference in future career path planning. As a Client Success Manager, US, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Success Manager, US. You can explore the career advancement for a Client Success Manager, US below and select your interested title to get hiring information.
If you are interested in becoming a Client Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Success Manager for your reference.
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Quotes from people on Client Success Manager job description and responsibilities
Customer Success Managers are responsible for creating loyal customers who come back again and again.
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Build meaningful relationships with each client to truly understand their challenges, and create custom solutions to meet their unique needs.
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Provide updates & training to existing clients on any new features that are rolled out.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Success Manager jobs
A Customer Success Manager seeks to develop a positive customer experience and fosters relationships and support brand loyalty.
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Customer success managers should keep a track of the customer’s product expiration dates and take follow-ups to renew their contracts.
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Step 3: View the best colleges and universities for Client Success Manager.
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