1 Service Desk Engineer 1 Job in Port St Lucie, FL
Dataprise is Hiring a Service Desk Engineer 1 Near Port St Lucie, FL
- This position will work hybrid out of our Port St. Lucie, FL office***
- Dataprise is a private equity backed company whose mission is to grow organically and inorganically through the acquisition of solid performing businesses that are well aligned to our philosophies and values.
- Our mission is to delight our clients and create an outstanding people experience both internally and externally.
- We are an employee focused organization that prioritizes employee retention, satisfaction, and empowerment.
- We provide career growth opportunities through internal movement and through continuous learning, upskilling, job shadow programs, career mentors, annual training allotments, and LinkedIn Learning licenses for all employees.
- Comprehensive Wellness Program including gym membership discounts/subsidies, and Wellness Rewards opportunities.
- A commitment to Diversity, Equity, and Inclusion (DEI) through a multi-faceted DEI Program.
- A focus on work/life balance including hybrid and remote work options, 10 paid holidays and generous PTO.
- Competitive pay and a comprehensive benefits package including top-quality medical, dental, and vision coverage for you and your family FREE telemedicine benefits, company-paid Employee Assistance Program (EAP), and 401(k) with company match.
- An opportunity to grow, be challenged, have fun, and learn from some of the most talented technology professionals out there.
- Provide first contact support of incoming requests to the Service Desk via telephone, web portal, email, chat to ensure courteous, timely, and effective resolution of end-user issues
- Follow-up on open tickets, keeping the clients informed of any updates to their tickets along the way
- Record, track, and document the service desk incident within the Service Desk application
- Collaborate with other members of the team to identify solutions to customer support requests and escalate to more senior team members or external resources as needed
- Provide first-tier support to end-users for Windows Workstations, MAC OS, printers, mobile devices, Microsoft 365, Active Directory, or basic application and hardware troubleshooting
- Add users, remove users, reset passwords, and change folder permissions
- Perform troubleshooting and support for technical issues related to IP addresses, subnet masks, gateways, and DNS addresses
- Utilize remote access solutions and support on a variety of topics including VPN clients, Terminal Services, and Citrix
- Troubleshoot issues utilizing the latest versions of the following technologies: Active Directory, VPN Clients, Microsoft 365, Windows OS, Mac OS, laptop and desktop hardware, Anti-Virus, and Malware software, Spam Filtering, and Microsoft Office Applications
- A few years of related experience, ideally working with external clients in the Managed Services or IT Services industry
- Stellar written/verbal communication and customer service skills to successfully maintain a high level of collaboration and interaction with clients and colleagues
- The ability to control difficult conversations and manage client expectations
- Sound judgment and decision-making skills to be able to independently make decisions that affect customers without always being able to consult with a supervisor
- The ability to deliver excellence independently and excel in a fast-paced, occasionally high-stress Service Level Agreement (SLA) driven environment
- The ability to perform a variety of duties, often changing from one task to another of a different nature
- The ability to maintain concentration and focus in a collaborative, open work environment; working within close proximity to peers with varying noise levels and interruptions
- Strong attention to detail so work is accurate and complete
- The availability to work flexible hours, which may include night shifts and/or weekends
- An Associate or Bachelor's Degree in Computer Science/Engineering or related field preferred
- Preferred Technical Certifications: CompTIA A , Network , Security , Microsoft 365, Apple Certified Associate and Apple Certified Support Professional
- Dataprise is committed to maintaining a positive work environment by ensuring that compensation across the Company is managed in a competitive, consistent, and fair manner. Each Dataprise employee will be compensated in line with their specific scope of responsibility, skill level, and educational background, in addition to the projected impact on the success of the Company
- We have a comprehensive Compensation Management System which establishes the guidelines we use in making compensation decisions and is comprised of compensation policies, salary structures, salary grades, incentive target guidelines, job descriptions, and career charts
- This position’s Salary Range is: $40,000-50,000 (NOTE: this is the range at the national average level; specific salaries offered will be adjusted higher/lower due to the local labor market of the candidate)
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Job Summary
Full Time
IT Outsourcing & Consulting
$53k-66k (estimate)
06/02/2024
07/22/2024
dataprise.com
BALTIMORE, MD
200 - 500
1995
$50M - $200M
IT Outsourcing & Consulting
Related Companies
About Dataprise
Welcome to Dataprise's official LinkedIn company page. The Dataprise philosophy is that our customers should be focused on running their core businesses and not their technology. Thats where we come in. Since 1995, Dataprise has helped more than 5,000 organizations across the US make best use of their business technology. With a staff that consists of over 300 certified network technical consultants and support staff, we are able to move at light speed to anticipate our customers' needs which means that we have all the expertise that youll ever need all under one roof. Our world-class Datapr...ise Xperience customer support means that we hold ourselves to the highest accountability in the industry to ensure that you are always satisfied with our results. Dataprise has been honored by The Washington Post, Computerworld, Crain's and others as one of the best places to work.
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The job skills required for Service Desk Engineer 1 include Computer Science, Customer Service, Technical Support, Microsoft Office, Commitment, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Engineer 1. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Engineer 1. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Engineer 1 positions, which can be used as a reference in future career path planning. As a Service Desk Engineer 1, it can be promoted into senior positions as a Business Application Delivery Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Engineer 1. You can explore the career advancement for a Service Desk Engineer 1 below and select your interested title to get hiring information.
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