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DataStaff, Inc . is seeking a Help Desk Analyst for a long-term contract opportunity with one of our direct clients in Salem, OR.
*This position is onsite
Responsibilities:
The primary purpose of this position is to provide internal service desk support services. This includes the provisioning, setup, configuration, and continued administration and support of end-user technology such as desktop computers, laptops, mobile phones, peripherals, and software. This position is a customer service role, meaning that frequent user interaction is required to troubleshoot problems, provide support, and communicate about resolutions and timelines.
Assists end-users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems, and performing troubleshooting activities. Documents, tracks, and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision.
Customer Assistance
Operations
Construction
This position exercises discretion and independent judgment in making decisions and resolving or escalating technical problems. Independent action is required, although often management may be consulted before final action is taken. This position also participates in group discussions and decisions with technical teams, business analysts, vendors, SMEs/users, external partners, and managers regarding the functionality and support of systems. The position adjusts assigned work to reflect priorities agreed to with management.
This opportunity is available as a W2 position with a competitive benefits package . DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Full Time
$59k-73k (estimate)
06/15/2024
06/29/2024
datastaffnc.com
RALEIGH, NC
50 - 100
1998
GLYNDA MEALER
$10M - $50M
Business Services
DataStaff, Inc. (DSI), founded in 1998, is a small North Carolina women-owned business. DSI is a full-service staffing company that places high-level, reliable contract, contract to hire and permanent positions. To help clients meet evolving goals and challenges, especially in regards to human service technology, we provide technology integration solutions such as MMIS and HIE. We have a long history of providing strong IT talent and solutions to our clients, but we pride ourselves most on our dedication in providing detailed attention to our clients to provide the best fit for their organizat...ion, in staff or solutions. Our client base includes: Fortune 1000 Corporations, Government Agencies (Federal, State, Local and County), Financial and Banking Industries (Business and IT), Healthcare Institutions, Telecommunications & Manufacturing, Education, Insurance Industry and Retail Businesses.
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The following is the career advancement route for Help Desk Analyst positions, which can be used as a reference in future career path planning. As a Help Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Analyst. You can explore the career advancement for a Help Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Analyst job description and responsibilities
Help desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific help desk software like Zen desk, HEAT, Fresh Service or Track IT.
03/15/2022: Harrisburg, PA
Gathering and triaging cases that require attending to.
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A help desk analyst spends the majority of the day performing remote support.
05/06/2022: Norfolk, VA
Help desk analysts troubleshoot difficulties with computers and their connections.
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Submitting purchase requests and monitoring your expenditure.
03/30/2022: New York, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Analyst jobs
Use quotation marks for exact phrases.
04/09/2022: Bloomington, IN
Use common words and punctuation.
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Set a time limit then change tactics.
04/08/2022: Cheyenne, WY
Name the different kinds of software testing.
04/09/2022: Canton, OH
Find ways to get job experience.
05/06/2022: Memphis, TN
Step 3: View the best colleges and universities for Help Desk Analyst.