6 Client Operations Analyst Jobs in Henderson, NV
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DataSync Inc. is Hiring a Client Operations Analyst Near Henderson, NV
RequirementsEssential Functions and Responsibilities
- Field questions regarding products, service, and claims from our clients and their contracted entities via email or phone.
- They will practice positive and professional client service, focus on one-call resolution and ensure all avenues for solving client issues are evaluated and executed.
- Proactively identify bottle necks in daily processes and work with the Operations Manager to improve core operational functions.
- Maintain Salesforce queues and respond to clients in or out of the salesforce environment.
- See each client case to the end and provide appropriate follow ups via email or phone calls.
- Investigate and work through client issues using all available means.
- Track current client implementations as they add business services to already established programs.
- As required by program, track inventory levels and understand production cycles to initiate re-orders.
- Maintain relationships with outside vendors which serve as extensions of Paysign’s operations.
- Foster and grow relationships with all internal functional areas, and take a leadership role with all internal project stakeholders
- Work alongside any department as needed to ensure all Paysign products, services, and clients are supported.
- Understand the operational cadence of each department and how Client Operations fits in with them.
- Create and oversee IT related tickets to ensure client’s needs are met in a timely manner.
- Assist with special projects as assigned by Operations Manager.
- Associate/Bachelor’s Degree OR equivalent work experience
- Highly proficient in Microsoft Office suite
- Working knowledge of SF.com
- Excellent verbal and written communication skills
- Detail oriented and organized
- Strong customer service and interpersonal skills
- Two or more years of direct operational experience, preferably in one or more of the listed fields:
Healthcare Leadership
Pharmaceutical Manufacturer
Pharmaceutical Patient Services
Prepaid industry
Financial Services
Working Conditions
- Work is generally performed within an indoor office environment utilizing standard office equipment.
- Travel: This position does not normally require overnight travel.
- General office environment physical requirements include sitting, extensive use of computers and keyboards, lifting of less than 20 pounds; and walking and standing for long periods of time to support team members.
Job Summary
Contractor
IT Outsourcing & Consulting
$55k-71k (estimate)
08/18/2024
09/14/2024
datasyncinc.com
STERLING, VA
50 - 100
2015
SUSHANTA SARKAR
<$5M
IT Outsourcing & Consulting
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About DataSync Inc.
DataSync prides itself in providing solutions and services that are aligned with the needs of Businesses. Our Founders have a cumulative experience of over 30 years in the IT Services and Consulting Industry. We focus on Businesses, Large and Small, and help them identify, consolidate and understand their existing data for better use in their business decisions. Our Consultants work closely with our Clients and partners to determine their business goals and provide solutions that improve and optimize the Client's business processes. Our customized software development methodologies focuses on ...key business drivers, with an emphasis on analysis, and reusable design elements. DataSync's industry knowledge, technical expertise and Consultants offer adaptive solutions that evolve with the changing requirements of global businesses. While we work across a breadth of technologies our core expertise is in the following Industry Verticals: - Healthcare - BFSI - Pharmaceutical - Retail - Hospitality
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The job skills required for Client Operations Analyst include Client Service, Customer Service, Leadership, Written Communication, Microsoft Office, Financial Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Operations Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Operations Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Operations Analyst positions, which can be used as a reference in future career path planning. As a Client Operations Analyst, it can be promoted into senior positions as a Client Service Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Operations Analyst. You can explore the career advancement for a Client Operations Analyst below and select your interested title to get hiring information.
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