Assistant General Manager

Reports to: Restaurant General Manager

The Assistant General Manager (AGM) oversees all Restaurant activities during their shift, ensuring smooth store operations, exceptional guest service, and adherence to company standards. They support the Management Team in staff management and financial performance management, playing a pivotal role in implementing policies, ensuring safety standards, and fostering a positive work environment. As the GM's right hand, they assist in decision-making, training, and maintaining overall restaurant efficiency and profitability. The AGM will assist in executing limited GM duties as needed. 

Essential functions include, but are not limited to: 

• Demonstrates self-awareness, motivates self and others, and proactively seeks feedback. 
• Understands the impact of job responsibilities on Guests, Team, and Restaurant Operations. 
• Ensures adherence to brand standards for service, food quality, and safety. 
• Creates a supportive environment for team members and resolves concerns promptly. 
• Treats employees with respect, recognition, and manages sales and labor tracking effectively. 
• Maintains cleanliness, maintenance, and service standards to uphold brand image. 
• Plans and executes shift operations efficiently, following company guidelines for cost control. 
• Leads with empathy, fairness, and a focus on teamwork, identifying and developing talent for future roles. 
• Applies financial understanding to improve business decisions and ensure cash handling procedures are followed. 
• Ensures compliance with labor laws. 
• Coordinates restaurant operations, including staffing and inventory management, and completes administrative duties. 
• Identifies trends and implements action plans for improvement, focusing on long-term sales growth. 
• Motivates and trains Team Members, ensuring compliance with safety and quality standards while maintaining a safe environment for guests and Team Members. 
• Supports the success of the business hands-on as needed, whether by preparing food, serving guests, cleaning the store, or other duties. 
• Other duties as assigned. 

What Will Make You Successful: 

• Must be at least 18 years of age.
• High school diploma or equivalent restaurant management experience.
• Communication in English is required, Spanish comprehension helpful. Fundamental requirements include reading, writing, math, and computer/POS skills.
• Previous fast food management experience required. 
• Knowledge of Food & Beverage performance metrics, product specifications, and management systems.
• Technically proficient in all aspects of food preparation, production, and delivery. Displays detailed knowledge of all key food handling/food safety procedures. 
• Strong leadership skills, including leading by example and remaining calm and professional in challenging situations. 
• Ability to handle confidential information with discretion, looping in the right stakeholders for support when needed. 
• Willingness to learn all areas of restaurant operations & work multiple stations.
• Ability to display positive attitude and a genuine desire to make others happy and serve one another.
• Ability to treat others with respect and care. 
• Strong communication skills, including verbal communication in Spanish and/or English.
• Self-motivated and action-oriented.
• Attitude that embraces learning. 
• Willing to admit when you made a mistake, take accountability, and fix the issue.
• Prompt and regular attendance on assigned shifts - dependable and reliable.
• Must have reliable transportation to work and to company outside events / meetings.
• Must be available and willing to work a variety of days/times including weekends, evenings, and holidays. 
• Physical Requirements: Lift, move, carry, and stack cartons up to 50 pounds from various heights to/from shelves. Stand for long periods of time. Frequently squat or stoop to reach items on low shelves or off the floor. Routinely reach overhead, forward, and underneath shelves, counter, tables, and kitchen equipment. Requires frequent motions of bending, wiping, sweeping, and mopping. Frequent exposure to fluctuating temperatures in areas such as cooler, freezer, and cooking sections of the restaurant. Hazards include, but not limited to, slipping, tripping, burns, cuts, abrasions, and falls. 
• Reasonable Accommodations: May be made to enable individuals with disabilities to perform the essential functions of the job.

What You Can Expect from Us:

• Competitive salary and bonus program 
• 401(k) with company match 
• Medical, dental, vision Insurance 
• Paid time off 
• Ongoing career and leadership development 
• Scholarship opportunities 
• People-first culture 
• Authentic, values-based leadership 

About the Company: 

Rackson is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values-based leadership. Putting people first is at the core of our company culture. Come be a part of our all-star team! 

Dave TestRackson Restaurants was founded in 2013 as a top-performing restaurant management company that challenges and rewards its team members to dream big. Led by our founder Chris Johnson, our values and maniacal attention to detail set the north star. We believe in taking outstanding individuals on a journey to grow an organization that will operate at a consistently high standard, long term, and provide our team members opportunities for growth along the way. To achieve this goal, we partner with iconic brands to operate great restaurants that make a meaningful impact in our communities. Most importantly, we have a lot of fun operating and growing the business every day!
Rackson's vision is to be one of the most highly valued multi-brand franchisees in the United States as a result of its disciplined focus on profitable growth and dedication to employee and guest satisfaction.
We approach this goal through the lens of People, Process, Profit. We rely on our values - Fairness, Accountability, and Recognition - to help us get there.