SUMMARY:

The role of the Chief Operating Officer is to build high performing Operations teams that are focused on creating the optimal patient experience. This leader will serve as a role model for demonstrating the Acuity values and leadership competencies and will hold the Operations teams to these high standards. A primary responsibility is to ensure the overall financial performance of all Acuity operations, specifically revenue and profit growth for each medical clinic, surgery center, and Acuity Optical. Partnering closely with Acuity physicians and optometrists to ensure we are creating environments where they can practice as effectively

and efficiently as possible is also a priority. Also partners with key external customers.

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without accommodation. The requirements listed below are representative, but not all inclusive, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Will be responsible for operational strategy development and annual planning regarding objectives and incentive targets. Will hold leaders accountable to KPI’s and achieving established annual goals.
• Through consistent communication, will develop strong relationships with Acuity MD’s and OD’s to engage them in helping to improve Acuity operations and provider efficiency.
• Partners with key operations leaders to consistently implement standards and best operational practices.

o Ensures management creates an accountable environment where patient care comes first.

o Assists in helping practitioners have the support they need for a thriving practice.

o Coaches entire team to develop comprehensive, financially successful practices, improve encounter efficiency and ensure patient retention.

• Establishes, communicates, and implements operations-related policies and practices to ensure effective and consistent execution.
• Ensures that departmental decisions and project plans such as those for staffing, development, materials, and facilities are in line with approved budgets.
• Participates in the budget process to ensure departments establish targets and operate within approved budgets.
• Provides operational updates to executive team and board of directors
• Participate in implementing contracts with payors, providers, healthcare systems, and vendors.
• Ensures Operations leaders are recruiting, selecting, and onboarding new team members that will result in an effective onboarding experience and strong employee loyalty.
• Will build strong relationships with external physicians to achieve revenue targets.
• Responsible for partnering with others to create training and development programs for teams to ensure skill development.
• Partners closely with Support Department leadership to ensure that each location achieves their objectives and maximizes the support they receive.
• Drives year-over-year revenue and profit growth for each practice/region assigned; meets/exceeds budgets for each practice assigned.

o Monitors schedules at all locations to ensure maximized encounters.

o Drives Optical sales in all locations where Optical is located.

o Manages staff costs to ensure efficient productivity and patient flow.

• Maintains an appropriate professional appearance and demeanor in accordance with Company policies.
• Keeps commitments and keeps President informed of work progress, timetables, and issues.
• Maintains strict compliance with State, Federal and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).
• Other duties as assigned by management.

Requirements

QUALIFICATION GUIDELINES:

REQUIRED : Bachelor’s degree in Business, Healthcare Administration or related degree. A minimum of 10 years of progressively responsible management experience in complex business environments. Prior experience in multi-unit businesses required.

DESIRABLE : Master’s degree in Business, Finance, or Healthcare Administration. Prior leadership experience in ophthalmology or healthcare leadership roles.

CERTIFICATES/LICENSES/REGISTRATIONS:

• Valid Driver’s License

KNOWLEDGE/SKILLS/ABILITIES/TALENTS:

• Growing Revenue and Profit

o Results driven; aligns and allocates time and energy to key drivers.

o Understands key metrics, revenue drivers, and ROI expense analytics.

o Understands Regional market drivers and competition.

• Developer of Staff

o Demonstrates ability to perform each support role within an office.

o Clearly communicates vision and aligns team members around it

o Identifies, develops and promotes potential Leads/Managers/Directors/VPsand ensures that direct reports similarly develop their employees.

o Provides continual, direct feedback; coaching vs. directing.

o Appropriately delegates authority and responsibility and holds associates accountable.

o Recognizes and celebrates success.

• Influencer of professionals

o Ability to develop trusting, mutually respectful relationships with professionals.

o Tailors coaching style to the individual’s needs and appropriate professional boundaries (e.g., clinicians).

o Builds persuasion and empathy skills (e.g., case acceptance skills).

o Active listener/observer of behavior.

o Creates a win/win need for change.

• Strategic Planner

o Sets realistic monthly, quarterly, and annual objectives.

o Measures and communicates monthly results.

o Prioritizes work and time/schedule to achieve business objectives.

o Plans ahead (6-12 months) to anticipate and overcome potential obstacles to success.

• Business Acumen

o Assesses and deploys resources to meet annual budgets.

o Builds business and leadership skills of others to take appropriate action to generate positive cash flow.

o Proficient knowledge of operational processes and best practices.

o Proficient in financials and balance sheets.

o Become expert in electronic medical record system.

• Effective Collaborator with Peers and Support Resources

o Oriented towards team success.

o Effectively communicates needs and expectations.

o Engages others in the regional plan; shares best practices.

o Innovates to improve operational processes.

o Resourceful; optimistic; humble.

o Quick decision-making; sense of urgency.

• Ability to respond to common inquiries from customers, staff, vendors, or other members of the community.
• Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure.
• Ability to interpret and apply policies and procedures.
• Must address others professionally and respectfully by actions, words and deeds
• Detail oriented, organized, process focused, problem solver, self-motivated proactive, customer service focused.
• Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature.
• Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work.
• Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the clinic.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This is primarily a sedentary office classification but requires frequent field visits and driving. Temperature conditions are controlled with limited direct exposure to hazardous physical substances. The noise level in the work environment is usually low to moderate. There is occasional exposure to irate staff, vendors or patients.
• While performing the duties of this job, the employee is regularly required to sit, stand, walk, handle, or feel, reach with hands and arms, see, talk and hear. The employee will frequently lift and/or carry reports, records and other materials that typically weigh less than 20 pounds. The employee is occasionally required to stoop, kneel, bend, or crouch.
• Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.

All of the information contained herein reflect general details as necessary to describe the principal functions of this classification, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Management reserves the rights to add, modify, change, or rescind the duties and/or work assignments of all positions, without advanced notice, and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

Notwithstanding any of the foregoing described job responsibilities, employee shall not engage in activities that constitute the practice of ophthalmology as prohibited under applicable law. Employee shall neither exercise control over nor interfere with the clinician-patient relationship. Clinicians shall have sole responsibility for all professional services provided to patients.