2 Specialist, Customer Care Jobs in Lyndhurst, NJ
David Yurman is Hiring a Specialist, Customer Care Near Lyndhurst, NJ
Our ValuesAt David Yurman, creativity, innovation and impeccable craftsmanship are at the core of everything we do. Fueled by the energy of our hometown, New York City, artistic passion informs each and every jewelry design. The Yurman family’s guiding vision continually defines and redefines what it means to be the preeminent American luxury jewelry brand. We are committed to responsible business and social practices and to the protection and advancement of human rights. We believe in partnering with others who share these values and understand their importance.
OverviewJob DescriptionDavid Yurman is currently seeking a Customer Care Specialist to help execute our vision of setting a gold standard in luxury customer service.This role will report to the Customer Care Manager. They will have overall responsibility for providing call center support to our customers in a manner that reinforces our brand values and ensures a superior customer experience. The individual will be an active member of the team and support the policies and procedures for DavidYurman.com and the retail store fleet. The position will be located in Lyndhurst, NJ.
Responsibilities
- Support and provide superior service to customers; address customer issues and ensure effective and long-term problem resolution.
- Provide timely and accurate information to customers regarding order status and product knowledge requests; also providing timely feedback to the company regarding any issues or customer concerns.
- Process customer orders and changes according to company procedures.
- Build rapport with customers and interact with them in a warm, friendly and professional manner.
- Ensure customers understand product information, and provide additional information to customers as needed; listen attentively to customer needs and concerns.
- Suggest new ways to solve customer problems and improve the customer experience.
- Prioritize call responses and timeliness of follow-up based on urgency of call, and escalate unresolved issues in a timely manner.
- Answer inquiries by researching, locating, and clarifying desired information;
- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions, implementing solutions, fulfilling requests.
- Promote additional products and services by recognizing opportunities to explain new features.
- Maintain call center database by accurately entering new information.
- Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the organization.
- Bachelor’s degree or 1-2 years of experience in a similar role within a Call Center or in a retail store with a strong service culture; luxury environment preferred.
- A proven track record of providing exceptional customer service and teamwork.
- Experience in luxury or jewelry sales or repairs a plus
- Strong computer skills and comfort in navigating multiple systems; proficient in Microsoft Office
- A strong passion for the jewelry industry and the David Yurman brand; strong interest in learning about our business and products
- Problem analysis and solving skills, demonstrating good judgment
- Strong organizational and planning skills
- Detail and customer service oriented
- The ideal candidate will thrive in a fast-paced, high energy environment
- Team oriented, ability to work with a diverse customer base, ability to negotiate; strong sales skills
- Excellent communication skills, both written and verbal
- Must be able to work flexible hours; schedules will vary
- Customer service and retail experience a plus
- Strong customer focus and relationship building skills
- High level of professionalism and integrity
David Yurman is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy, sexual orientation, gender).
Job Summary
Full Time
Retail
$58k-75k (estimate)
06/21/2024
07/19/2024
OAK BROOK, IL
50 - 100
2016
<$5M
Retail
Related Companies
The job skills required for Specialist, Customer Care include Customer Service, Product Knowledge, Microsoft Office, Planning, Products and Services, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Specialist, Customer Care. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Specialist, Customer Care. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Specialist, Customer Care positions, which can be used as a reference in future career path planning. As a Specialist, Customer Care, it can be promoted into senior positions as a Client Service Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Specialist, Customer Care. You can explore the career advancement for a Specialist, Customer Care below and select your interested title to get hiring information.
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