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Customer Success Manager
Apply
$120k-168k (estimate)
Full Time 7 Days Ago
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Davidoff of Geneva USA Inc. is Hiring a Customer Success Manager Near San Francisco, CA

Under general direction of the Team Success Manager, perform a wide variety of duties to develop and manage a geographic sales territory by calling on existing accounts and adding new accounts based on need within that local market.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

  • Execute the sales plan and objectives set forth by the company to maximize proper allocation of sales efforts.
  • Present new product lines, promotions, and programs to retailers and wholesalers and review line items not carried in stores.
  • Advise and help with Company merchandising objectives to obtain optimal product exposure and build on new and existing in-store line items. Display point of sale material when available to insure proper brand identification.
  • Review and follow-up with retailer concerns and establish a positive business working relationship. Maintain ongoing attention to sales data and detail.
  • Develop strong customer relationships using fact-based selling techniques and other techniques prescribed by the company. Understand and deliver the concept of managing success using a consumer forward approach.
  • Prepare and implement Key Account Plans for all Appointed Merchants within your territory while working closely with Team Success Manager on identified accounts.
  • Work closely with the various Marketing Managers to insure all programs/ promotions are running smoothly.
  • Present formal Business Reviews with all accounts and develop ways to increase business and adjust planning as necessary.
  • Maintain proper coverage and frequency of sales visits to all accounts in the prescribed area. Seek out new business opportunities in sales areas. Must be flexible to help in other areas when needed.
  • Continually review sales quotas/actual sales with accounts and inform management on ideas and concepts on how to improve overall sales.
  • Ensure proper allocation of time management to achieve maximum sales effort that includes, but is not limited to: proper usage of detail days, PTO days, phone usage, travel time, retail time, etc.
  • Monitor proper usage of company monies and expense accounts and proper usage of company property such as, computers, I-Pads, salespersons samples, and sales materials.
  • Maximize the usage of customer CRM/Mobile Sales Solution Access. Consistent maintenance of data customer data integrity.

Bachelor's degree (B. A.) from four-year College or university desirable; 5-6 years related experience and/or training; or equivalent combination of education and experience.

PIdb27f05eac62-31181-34729622

Job Summary

JOB TYPE

Full Time

SALARY

$120k-168k (estimate)

POST DATE

06/29/2024

EXPIRATION DATE

07/13/2024

WEBSITE

zinodavidoff.com

HEADQUARTERS

Stamford, CT

SIZE

<25

INDUSTRY

Wholesale

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The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.

Lilt
Full Time
$86k-115k (estimate)
Just Posted

If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Success Manager job description and responsibilities

Having a customer success manager overseeing the onboarding process helps with retention.

01/03/2022: Pueblo, CO

Customer success managers should have strong organization and presentation skills, but those things can be taught.

12/19/2021: Modesto, CA

They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.

02/13/2022: Everett, WA

Take time to understand what each customer needs and help customers take the shortest route possible.

01/23/2022: San Jose, CA

The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.

01/07/2022: Minneapolis, MN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Success Manager jobs

Customer success managers are both salespeople and support professionals.

12/15/2021: Las Cruces, NM

During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products

01/02/2022: Longview, TX

A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.

02/21/2022: Pueblo, CO

Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.

12/22/2021: Temple, TX

Customer Success Managers must be strong, natural advocates.

02/15/2022: Clearwater, FL

Step 3: View the best colleges and universities for Customer Success Manager.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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