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Davis Appliances is Hiring a Parts & Service Advisor Trainee Near Charlottesville, VA
Parts &Service Advisor Trainee Job Description: We are looking for a job candidate whose goal is to become a Parts & Service Advisor. The trainee will receive on-the-job training. The candidate will learn to assist customers with their appliance needs, including scheduling service calls and selling appliance parts. The parts and service advisor will track repairs and the causes of problems, and schedule the most appropriate service technician. To be a successful parts and service advisor, you should possess excellent customer service and communication skills. You should also have the ability to translate customers' non-technical descriptions and relate them in an understandable way to the service team. Hours: Monday - Friday 8a-5p; No Nights or WeekendsOne week of paid vacation after one year of employment Parts & Service Advisor Trainee Responsibilities:
Learn strong customer service and communication skills.
Have basic computer knowledge and willingness to learn company software.
Learn how to monitor customer records to check for scheduled servicing, and call the customer to arrange appointments.
Learn how to schedule the most appropriate Service Technician.
Learn how to determine costs, parts, and work, necessary to repair appliances.
Learn how to describe customers’ requirements to the Service Technicians.
Learn how to sell appliance parts to walk-in customers.
Parts &Service Advisor Trainee Requirements:
A high school diploma or equivalent.
Work experience and product knowledge are advantageous.
Computer literacy and knowledge of office software programs.
Excellent communication and customer service skills.