Davis Bros. is Central Florida's industry leader in high quality heating and air conditioning equipment and services. A family-owned company with more than 65 years of experience. Davis Bros. provides an exceptional customer support team for any residential job from air conditioning repair(including emergency AC repair) to servicing a unit to AC installation.

Check us out online: davisbroscooling.com

We have an opening for an Administrative Assistant/Customer Service person to join our team.

Pay Rate: $18.00/hr. - $27.00/hr. Depending on Experience

Benefits:

• Medical insurance
• Paid Time Off
• 3% Simple IRA match

Work Hours: Monday through Friday, 10:00 a.m. - 6:00 p.m., with some weekend availability

Position Summary: As an Administrative Assistant/Customer Service for Davis Bros., you will be the front line of support for clients and all company staff, ensuring satisfaction with products, services, and features. This support team member will provide meaningful interactions with all those placed on their path with the goal to be inviting and build long-term relationships.

𝗘ssential Functions:

• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Answer and route all incoming calls
• Setting up and scheduling service calls according to company policies
• Assist Service Dispatcher as needed
• Educate customers about our products and services
• Resolve customer concerns
• Participate in outbound calling initiatives
• Maintain and promote a positive image of the Company
• Order entry for new or additional products/services
• Maintains customer accounts
• Other duties as assigned

Qualifications:

• High school diploma or equivalent
• Aggressive self-starter
• Able to multi-task and answer a multi-line phone system
• Advanced customer service skills
• Empathy, Dependability, and Adaptability
• Strong data entry skills
• Excellent verbal and written communication skills
• Professional phone etiquette
• Strong attention to detail
• Strong administrative skills
• Intermediate Microsoft Suite experience