Ellis Fire Suppression, a subsidiary of Davis-Ulmer Fire Protection, was founded in 2005 and continues to provide full-service fire sprinkler, suppression, fire alarm systems to our customers. We believe that investing and empowering our employees develops an organization that delivers innovative solutions and services and creates a superior customer experience. The unique blend of our leader's abilities and the ownership of their work, combined with our culture and values, creates something that is simply described as the Davis-Ulmer difference.

Due to continued growth, we are looking for an Operations Specialist to support our team in Woburn, MA. In this role, you will support all branch operations by maintaining office systems and processes.

JOB RESPONSIBILITIES:

• Answers phones, ensuring that accurate information is given to the caller and calls are transferred to the appropriate individuals.
• Contacts customers for invoice acknowledgement and payment status.
• Maintains tracking logs for vehicle maintenance, cell phones and GPS.
• May assist in obtaining information needed for jobs such as, PO#’s, tax-exempt forms, insurance certificates, and certified payroll information.
• Assists the branch in administrative tasks such as ordering and coordinating insurance certificates and licenses; completing pre-qualification and qualification forms and scanning documents to the online document storage systems.
• Acts as liaison between other offices
• Other duties and special projects as assigned as needed

QUALIFICATIONS/ EDUCATION/ EXPERIENCE REQUIREMENTS:

• High School Diploma/Ged required; Associate’s Degree preferred
• A minimum of one year in an administrative setting or equivalent combination of education and experience
• Good oral, written and telephone skills
• Good customer service skills
• Time management, organizational and interpersonal skills
• Moderate to advanced computer skills (Microsoft products, AS400 system)
• Ability to define problems, collect data, establish facts and draw conclusions
• Computer knowledge, including Microsoft Word, Excel, and Outlook, Internet and Adobe

CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid driver’s license

SUPERVISORY RESPONSIBILITIES:

• None

Why work for Ellis Fire Suppression?

• We offer competitive pay for experienced individuals.
• We are owned by the APi Group, a publicly traded, multi-billion-dollar corporation based in Minnesota. This is a benefit that provides financial support and backing, world-class training, and leadership development.
• We offer an industry leading benefits package that includes medical, dental, vision, and other benefits.
• We are an engaged organization with strong and authentic values, with clear evidence of trust and fairness, where two-way promises and commitments are understood and fulfilled.
• We hire people whose values align with ours. This is a key element of our People/Talent Development Operating Code.
• We believe if you invest in the right people, you will create long-lasting professional relationships that benefit everyone.

As part of the Davis-Ulmer family of companies, Ellis Fire Suppression offers a competitive benefits package which includes health, dental, and vision insurance, a 401K match program, employer funded profit-sharing plan and a variety of voluntary benefits.

Davis-Ulmer and its subsidiaries are affirmative action and equal opportunity employers, and do not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Disability/Veteran

DAVIS-ULMER'S ENDURING PURPOSE: "To protect what you value most."

Equal Opportunity Employer, including disabled and veterans.