Description

Located onsite in the Warehouse office, the Customer Service Representative provides support by responding to inquiries, processing documentation of freight delivery or shipment and interacting with customer and other service providers in a prompt, courteous and effective manner. This position works closely with the warehouse team and assists with other general office duties as needed.

Key Duties and Responsibilities

• Performs general administrative duties including correspondence, filing, copying, data entry, and creating reports in Excel.
• Assists in documenting goods received by scanning bar codes and forwarding the information to inventory control specialists to provide proof of delivery.
• Expedites both full and less-than-truckload (LTL) shipments for local and long distance including, Canada, and Mexico.
• Enters inventory data into WMS system and specialized database program to provide accurate records of inventory.
• Assists by creating shipments, scanning and printing bills of lading for outbound truck drivers.
• Maintains filing process and systems.
• Consistently in contact with customer.
• Creates and runs ad hoc reports for Operations.
• Other duties as assigned.

Qualifications

Education

• High school diploma or equivalent, college experience a plus

Experience/Knowledge

• 1 year of previous work experience in a related position
• Advanced level of knowledge of Microsoft Excel
• Intermediate level of knowledge of Microsoft Word and Outlook
• Intermediate level of knowledge of database management
• General knowledge of ISO Quality and Environmental Requirements

Skills/Abilities

• Excellent skills in multitasking, prioritizing, processing information quickly and organization
• Excellent skills at problem solving and handling confidential information
• Good data entry skills• Good verbal and written communication skills
• Able to manage time effectively with multiple priorities and work independently

Dawson offers a competitive wage and excellent benefits. Benefits provided include: health insurance, prescription plans, dental, vision, flex savings plan, life insurance, vacation, paid holidays, and 401K. Candidates must be legally eligible for employment in the United States. We are an equal opportunity employer.