Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

General Requirements

• The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions
• Must be able to multitask and prioritize departmental functions to meet deadlines
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
• Attend all hotel required meetings and trainings
• Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
• Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
• Must be able to show initiative, including anticipating guest or operational needs
• Perform other duties as requested by management
• Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.)
• Audit and reconcile financial and statistical reports
• Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards
• Prepare and distribute month-end reports
• Audit and reconcile all Front Desk and Food & Beverage Cashier’s work
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis
• Prioritize job functions in order to meet deadlines
• Ensure accuracy of all numbers reported including statistics
• Input and update financial information into corporate communications network
• Perform daily, weekly, monthly and annual data processing system functions as required
• Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures
• Ensure overall guest satisfaction
• Respond to governmental inquiries upon receipt

• Maintain a warm and friendly demeanor at all times
• He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations

Physical Requirements

• Must be able to sit or stand for long periods at a time.
• May be required to do light lifting or carrying.
• Capable of working in a fast paced environment and in stressful situations.
• Must respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner.
• May be required to walk and/or stand for long periods of time.
• Must be flexible in work hours/days.
• Requires good vision.
• Must possess a valid driver’s license and a personal vehicle.
• Must be available to work extended hours, nights and weekends.

Qualifications for Front Desk Manager

• High School Diploma required, advanced degree in hospitality related field preferred
• 2 years of previous front desk manager or front desk supervisor experience is preferred
• Excellent leadership, management, and team building skills
• Must have strong verbal and written communication skills
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
• Ability to multitask, prioritize, and manage time

Job Types: Full-time, Contract

Pay: $12.00 - $13.00 per hour

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift
• Night shift
• On call

Work setting:

• In-person

Education:

• Associate (Preferred)

Experience:

• Hotel experience: 2 years (Preferred)

Language:

• Spanish (Preferred)
• English (Required)

Work Location: In person