**Overview** We are seeking a professional and welcoming Front Desk Agent to join our dynamic team. The ideal candidate will provide exceptional customer service to our guests, ensuring a memorable stay at our resort. This is an exciting opportunity to work in a fast-paced environment and to develop your skills in a prestigious hotel management setting. **Duties** As a Front Desk Agent, you will be responsible for managing the hotel's reception area and interacting with guests from all over the world. Your duties will include: - Greeting guests upon arrival and ensuring their check-in is smooth and efficient - Providing accurate information and assistance to guests regarding hotel services and amenities - Handling guest requests and resolving any issues promptly and professionally - Operating the hotel's phone system and answering guest calls - Processing guest payments and handling cash and credit transactions - Maintaining a clean and organized reception area - Conducting night audits and ensuring all front desk operations are in order - Working collaboratively with other departments to ensure a seamless guest experience **Requirements** To be successful in this role, you must possess: - Excellent customer service skills, with a focus on providing a welcoming and friendly atmosphere for our guests - Strong communication skills, with the ability to interact effectively with people of all backgrounds - Proficiency in using phone systems and handling guest calls - Experience working in a hospitality environment, preferably in a resort or hotel setting - Ability to work varied shifts, including nights and weekends - Multilingual or bilingual skills are an asset - Basic knowledge of hotel management systems and procedures - Ability to maintain a high level of attention to detail and accuracy **Skills** - Excellent phone etiquette and customer service skills - Strong hospitality and guest relations skills - Proficiency in using phone systems - Multilingual or bilingual skills - Experience working in a resort or hotel setting - Basic knowledge of hotel management systems and procedures - Ability to work varied shifts, including nights and weekends - Experience with night audits and hotel management processes - Excellent communication and organizational skills We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are passionate about delivering exceptional customer service and are looking for a rewarding career in hospitality, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Rotating weekends
• Weekends as needed

Experience:

• Hotel experience: 1 year (Required)

Ability to Commute:

• Des Moines, IA 50315 (Required)

Ability to Relocate:

• Des Moines, IA 50315: Relocate before starting work (Required)

Work Location: In person