1 Supervisor, Point of Service Operations Job in Dayton, OH
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Supervisor, Point of Service Operations
$52k-66k (estimate)
Full Time
2 Days Ago
Dayton Children's Hospital is Hiring a Supervisor, Point of Service Operations Near Dayton, OH
FacilityDayton Children's - Main Campus
DepartmentPatient Access - Main Campus
ScheduleFull time
Hours40
Job DetailsProvide day-to-day supervision of the patient access functions for all assigned locations. Effectively communicate with all departments to determine ways to continually improve processes. The supervisor will handle issues that arise and determine the best solution for each situation including conflict resolution and assisting with disciplinary processes. They will be a direct contact for all DCH departments and leadership for Patient Access matters. Comply with Patient Access standards and DCH values to ensure staff and families have a positive experience during their time at DCH. Manage and resolve escalated customer concerns by taking ownership over account issues and providing communication to all parties involved with the concern. This is a position requiring excellent customer service, professional phone skills, independent thinking, problem solving, leadership, and advanced insurance knowledge. All duties shall be performed in a competent, high quality, timely and cost-effective manner in accordance with department procedures or protocols. Create and implement Patient Access team goals and metrics; this includes cash collections, quality registrations, MyKids Chart sign ups, and insurance accuracy to ensure positive experiences with but not limited to the billing process and communication between patient(s) and DCH. The supervisor will continuously assess all aspects of the Patient Access role and responsibilities to optimize processes and enhance the success of the Patient Access team and DCH; this includes project management and participation.
EducationDepartment Specific Job Details:
DepartmentPatient Access - Main Campus
ScheduleFull time
Hours40
Job DetailsProvide day-to-day supervision of the patient access functions for all assigned locations. Effectively communicate with all departments to determine ways to continually improve processes. The supervisor will handle issues that arise and determine the best solution for each situation including conflict resolution and assisting with disciplinary processes. They will be a direct contact for all DCH departments and leadership for Patient Access matters. Comply with Patient Access standards and DCH values to ensure staff and families have a positive experience during their time at DCH. Manage and resolve escalated customer concerns by taking ownership over account issues and providing communication to all parties involved with the concern. This is a position requiring excellent customer service, professional phone skills, independent thinking, problem solving, leadership, and advanced insurance knowledge. All duties shall be performed in a competent, high quality, timely and cost-effective manner in accordance with department procedures or protocols. Create and implement Patient Access team goals and metrics; this includes cash collections, quality registrations, MyKids Chart sign ups, and insurance accuracy to ensure positive experiences with but not limited to the billing process and communication between patient(s) and DCH. The supervisor will continuously assess all aspects of the Patient Access role and responsibilities to optimize processes and enhance the success of the Patient Access team and DCH; this includes project management and participation.
EducationDepartment Specific Job Details:
- Associate’s degree is required
- Bachelor’s degree is preferred
- 1 year of leadership experience is required
- Ability to type 40 WPM is required
- 5 years leadership experience is preferred
- Familiarity with Medical Terminology is preferred
- Certified Healthcare Access Associate (CHAA) is preferred
Job Summary
JOB TYPE
Full Time
SALARY
$52k-66k (estimate)
POST DATE
06/27/2024
EXPIRATION DATE
07/25/2024
WEBSITE
childrensdayton.org
HEADQUARTERS
Dayton, OH
SIZE
1,000 - 3,000
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