14 IT Specialist (Customer Support) Jobs in Washington, DC
DC Department of Human Resources is Hiring an IT Specialist (Customer Support) Near Washington, DC
Duties And ResponsibilitiesProvides support for the implementation, configuration, deployment, and support of systems, including but not limited to, client computing devices and servers. Installs and configures computer devices such as Windows and Apple desktop endpoints, Windows and Apple laptop endpoints, Windows and Apple Tables and mobile phones. Creates, analyzes, reports, converts, or transfers data, using specialized applications or web¬-based platforms. Accurately, tracks all service requests, incidents and change requests in OCTO's ITSM platform. Provides desktop support both remote and/or deskside using OCTO's designated tools for technical support.
Ensures communications links between mid-tier, client/server, and mainframe computers are operational by monitoring performance and resetting/reprogramming associated bridges, terminal servers, and gateways, as needed. Evaluates and provides accurate and meaningful analysis of customer satisfaction survey data and feedback. Ensures validation of ticket information to guarantee completeness and accuracy to maximize on time and effectiveness of desk side technician daily schedule. Remains abreast of developments in current technologies and related industry best practice and the extent to which these developments may benefit the District government.
Qualifications And EducationApplicants must have at least one (1) year of specialized experience to at least the CS-9 grade level, or its non-District equivalent, gained from public or private sector. Specialized experience is defined as experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and is directly related to, IT Specialist (Customer Service) work. This experience includes but is not limited to applying a wide variety of applications, operating systems, protocols, and equipment used in customer organizations, communicating clearly with individual computing users on all levels, in small groups, one on one, and in writing.
Knowledge of Office 365 services to include: SharePoint, OneDrive, OneNote, and Skype for Business and intermediate skill with Active Directory and LDAP integration is preferred.
Experience with device management software such as Ivanti, AirWatch, SCCM, Casper (JAMF), Google Administration and AWS (Amazon Web Services) is highly desirable.
Licenses and CertificationsNone.
Working Conditions/EnvironmentFrequently, required to sit and work at desk/computer for extended periods of time. Normal office environment and moderate noise levels. Workspaces may vary, based on assigned job function.
Other Significant FactsPlease note that applications received for this vacancy announcement may be considered for other vacant positions within OCTO pursuant to qualifications.
Tour of Duty: Varies
Pay Plan, Series and Grade: CS-2210-11
Promotion Potential: CS-2210-12
Collective Bargaining Unit: This position is not in a collective bargaining unit.
Essential/Emergency Designation: This position may have an Essential or Emergency Employee Designation. The incumbent may be required in essential or emergency situations or when authorized by the agency head to perform critical tasks.
Position Designation: This position has been designated as security sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.
Residency Preference: When claiming residency preference, you are required, and must agree in writing, to maintain bona fide District residency for a period of seven (7) consecutive years from the effective date of employment. You will be required to present documents (proofs) to show District residency and failure to maintain bona-fide District residency for the seven-year (7-year) period will result in forfeiture of employment.
EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.
For more information regarding the District of Columbia, OCTO and additional benefits of employment, please see the links below:
www.dc.gov
https://octo.dc.gov/
https://dchr.dc.gov/page/employee-benefits
https://washington.org/
Job Summary
Full Time
$85k-104k (estimate)
06/09/2024
07/07/2024
The job skills required for IT Specialist (Customer Support) include Customer Service, Operating System, IT Support, Active Directory, Innovation, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Specialist (Customer Support). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Specialist (Customer Support). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Specialist (Customer Support) positions, which can be used as a reference in future career path planning. As an IT Specialist (Customer Support), it can be promoted into senior positions as a Decision Support Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Specialist (Customer Support). You can explore the career advancement for an IT Specialist (Customer Support) below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Specialist job description and responsibilities
IT Specialists can also do roles of software engineers, software developers, database administrators, system analysts, computer security technicians, and network analysts, among others.
03/10/2022: Pittsburgh, PA
IT Specialists offer a wide range of computer services from basic troubleshooting to complex maintenance and repair procedures.
01/26/2022: Cedar Falls, IA
IT Specialists typically understand how computer hardware and software work together and understand advanced troubleshooting methods.
02/10/2022: Fayetteville, NC
An IT specialist generally provide their services for companies regarding software, hardware, and databases.
01/24/2022: Waco, TX
An IT Specialist also offer support over the phone or through remote system support software.
01/19/2022: Boston, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Specialist jobs
Obtain Entry-Level Work (Timelines Vary).
02/14/2022: Omaha, NE
Pursue Vendor-Specific Certifications (Timelines Vary).
02/06/2022: Biloxi, MS
Earn a Master’s Degree (Optional, Two Years).
02/26/2022: Dothan, AL
Accurately diagnose problems and deliver solutions, either through knowledge or research.
01/30/2022: San Diego, CA
Consider Earning a Master’s Degree.
02/23/2022: Kingsport, TN
Step 3: View the best colleges and universities for IT Specialist.
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