As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop & laptop computers, printers, and standard software at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity, from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW products.
This role requires both MAC OSx and Windows 10/11 experience in a professional setting.
ResponsibilitiesProvides support for software, hardware for desktops, and laptops.
Provides maintenance and support on legacy products.
Installs and maintains PCs and associated software, and peripherals.
Performs installs, moves, adds and changes as required.
Tests and certifies PCs and client approved applications.
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor, and dress. Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
May be required to assist with support of servers or network devices with guidance through support. Certification not required.