24 Business Analyst Jobs in Troy, MI
DCTek Inc. is Hiring a Business Analyst Near Troy, MI
Position: Business Analyst
Location: Troy, MI
Duration: 10 months
Top 4 skills
3 - 5 years of IVR Experience, IVR reporting, such as eGain or CUIC
Experience with ICE Mortgage Servicing Procession (MSP) application
Experience with Fiserv DNA
Experience with Cisco Contact Center and CTI Data Bonus
Job Description
Experience Level: 8-10 years
Skills & Job Responsibilities Required:
5 years of IT Experience
3 - 5 years of IVR Experience
Requirements gathering and analysis
Ability to easily learn business process
Ability to write and execute test cases, as well as find test data for scenarios
Ability to bridge gap between IT and BU
IVR projects with significant customizations
Webservice analysis and testing
Data mapping between applications
Analyze data by developing basic SQL/SOQL queries Desired
Project work with Contact Center Preferred
Project work using Cyara automated IVR testing tool
Experience with ICE Mortgage Servicing Procession (MSP) application
Experience with Fiserv DNA
Experience with IVR reporting, such as eGain or CUIC
Experience with Cisco Contact Center and CTI Data Bonus
Industry knowledge in Banking
Industry knowledge in Loan Servicing Responsibilities
The Business Analyst will work with our IVR Team for Client's Customer Engagement Team and Performing Servicing Team, as well as other Lines of Business across the Bank.
Elicits requirements using interviews, data analysis, workshops, use cases, scenarios, business process analysis and task and workflow analysis.
In depth analysis for purposes of mapping to Data Warehouse and source system Web Services.
Validate development matches the business expectations
Understand the upstream and downstream effects of the application functionality both from the business process perspective and technology.
Facilitate UAT with the Business Units.
Coordinate communication between different development disciplines, IVR, Contact Center, Java, Enterprise Data Warehouse and IT Operations.
Collaborate with other IT Teams and Business Units with an interest in the application updates made by the Workstream.
Job Summary
Contractor
$95k-116k (estimate)
06/26/2024
07/24/2024
The job skills required for Business Analyst include Analysis, SQL, Data Analysis, Use Cases, etc. Having related job skills and expertise will give you an advantage when applying to be a Business Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Business Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Business Analyst positions, which can be used as a reference in future career path planning. As a Business Analyst, it can be promoted into senior positions as a Business Systems Analyst IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Business Analyst. You can explore the career advancement for a Business Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Business Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Business Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Business Analyst job description and responsibilities
By employing a business analyst, companies gain a better understanding of themselves and their needs, and how best to meet them.
02/07/2022: San Jose, CA
These are some prospects for business analysts as the evolution of big data takes shape.
12/04/2021: Hopkinsville, KY
A business analyst should be adept at both technical and managerial skills to fulfill his responsibilities.
01/04/2022: Fayetteville, AR
Also, as the position holds the responsibility of making process and policy variations, a business analyst must possess decision-making skills.
12/05/2021: Las Cruces, NM
Creating financial models to support business decisions.
01/12/2022: Ogden, UT
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Business Analyst jobs
Volunteer to perform Business Analyst related tasks.
12/24/2021: Lafayette, LA
Develop Visualizations and Practice Presenting Them.
01/15/2022: New Haven, CT
Acquire and Leverage on Relevant Skills.
01/02/2022: Gastonia, NC
Ability to Understand Delegated Objectives.
01/16/2022: Fort Wayne, IN
Being Diligent with Time Management.
01/01/2022: Long Beach, CA
Step 3: View the best colleges and universities for Business Analyst.
Similar Jobs
Popular Articles
