Description

DD Cortez Real Estate Group is one of the largest independently owned real estate companies in the country. We are in partnership with our real estate agents, co-branding them, and laser-focused on one common goal: provide the customer with the very best sales experience possible with the best agents in the industry using our advanced DD Cortez Real Estate Group leading-edge technology web platform, marketing expertise, extensive support, and our award-winning training.

The Customer Service Representative will provide outstanding service to our customers by responding to a high level of inbound customer calls, inquiries and requests which may require research and investigation to reach resolution. The CSR's will actively engage customers to ensure complete understanding of the issues and provide accurate and efficient responses in a prompt, respectful and courteous manner.
Responsibilities:

• Handle incoming calls and emails from customers, addressing their queries, providing product information, and resolving issues promptly.
• Documentation: Maintain accurate records of customer interactions, transactions, and inquiries in the call center's database.
• Maintain relationships, gather feedback, and follow up with customers to ensure customer satisfaction.
• Work with customers, sales reps and sales management over the phone and email.
• Assisting clients with questions and concerns.
• Work with our technical support and collection personnel to expedite orders and resolve customer problems.
• Execute contract maintenance and inform customers of pricing contract changes
• Ensure timely and accurate order processing.
• Strong attention to detail.
• Strong organizational and time management abilities, with the capacity to handle multiple tasks and prioritize effectively.
• Managing order processing for customers using proprietary order-entry systems.
• Establishes and maintains cordial customer relations through telephone contact
• Process purchase orders and order restock of inventory.
• Other duties as assigned

Requirements:

• Strong verbal and written communications skills
• Must have the ability to maintain cordial customer relations
• Self-starter.
• Must have the ability to handle large volume of inbound calls
• Ability to write legibly with correct spelling, grammar, and punctuation
• Effective working in teams to achieve the department's objectives
• Strong decision making, problem resolution and creative thinking skills
• Excellent telephone skills and the ability to handle multiple daily telephone calls in a positive manner
• Microsoft Office including; Word, Excel, and Outlook preferred.
• Great follow up skills, excellent verbal and written communication skills

Benefits:

• $35 - $50 per hour
• Weekly Direct Deposit
• Paid Holidays and Personal Time Off
• Medical, Dental, and Vision offerings
• Full Time / Part Time / Work From Home
• Flexible schedule
• On-the-job training
• Voluntary Life and AD&D, Short / Long Term Disability, plus other voluntary coverages
• 401(k) with match
• Referral program
• Pre-Paid Legal and Employee Assistance Programs