186 Customer Care Representative Jobs in Tampa, FL
DDS Lab, LLC is Hiring a Customer Care Representative Near Tampa, FL
- Perform quality work within deadlines with or without direct supervision
- Interact professionally with other employees, customers and suppliers
- Work effectively as a team contributor on all assignments
- Work independently while understanding the necessity for communicating and coordination work efforts with other employees and organizations
Responsibilities/Duties/Functions/Tasks
- Deliver a high standard of service by promptly answering all incoming calls and making outbound calls to customers.
- Review problem list to resolve case issues and provide clarification to the OEM
- Assist Dental Technicians with follow-up calls needed to ensure high quality case outcomes.
- Ensure cases issues are resolved within expected timeframe and customers receive follow-up calls as needed to achieve turnaround time expectations.
- Ensure cases are placed on hold for additional follow-up and clear cases from hold when available.
- Provide accurate, polite and prompt assistance and advice to customers.
- Be responsive and courteous to customers and customer complaints. Filter and communicate issues of concern to the Customer Service Director, a Dental Technicians or a Technical Manager.
- Monitor and respond to emails within a timely manner.
- Ensure that all information is written and documented in all customer and case management systems.
- Follow established call scripts and guidelines for case resolution.
- Assist with the general Customer Service call queue and operations during down time. (data entry, billing, shipping & receiving)
- All other duties as required and assigned.
- Able to project a positive, confident tone to doctors.
- Critical thinking and problem-solving skills.
- Communicate both professionally and effectively on the phone or in email to ensure cooperation and teamwork between the customer and lab.
- Computer skills including internet maneuverability, Word, Excel & Outlook.
- Basic organizational and clerical skills required.
- Minimum of 3 years customer service experience required.
- Experience in a high volume of incoming/ outgoing phone calls.
- Experience working in a fast paced and goal-oriented environment.
- Experience with computers and Microsoft systems preferred.
Job Summary
Other
Medical Technology
$36k-45k (estimate)
08/15/2023
06/25/2024
ddslab.com
ROCKY POINT, FL
100 - 200
2005
BART DOEDENS
$5M - $10M
Medical Technology
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The job skills required for Customer Care Representative include Customer Service, Problem Solving, Billing, Customer Care, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Representative positions, which can be used as a reference in future career path planning. As a Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative. You can explore the career advancement for a Customer Care Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.
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