32 Customer Onboarding Specialist Jobs in Tampa, FL
DDS Lab, LLC is Hiring a Customer Onboarding Specialist Near Tampa, FL
Responsibilities
- Facilitate the customer account setup and onboarding process.
- Serves as the main point of contact for customers during the onboarding phase, providing expert guidance and support.
- Initiate and maintain proactive communication with customers, building strong relationships and understanding their unique needs and objectives.
- Manage the end-to-end onboarding process, collaborating with internal and field teams to ensure timely delivery and a seamless customer experience.
- Conduct virtual training sessions to empower customers to utilize tools and resources effectively.
- Retain, grow, and achieve departmental and organizational goals for office customer base.
- Proactively contact customers on a structured basis utilizing call volumes to drive existing office growth and retention.
- Identify incremental sales opportunities within the customer base.
- Tracking and managing deals through various stages of the sales pipeline to streamline sales processes.
- Oversee/identify offices whose business is lost or declining, document reasons for decline or loss.
- Provide comprehensive service to offices and dentists, addressing inquiries related to pricing, products, and complaints.
- Educate offices on emerging products and industry trends, maintaining credibility through an in-depth understanding of current market conditions and competitors' products.
- Act as a liaison between technicians and offices, offering product and technical advice.
- Collaborate with other departments, ensuring prompt resolution of all questions, issues, and follow-ups regarding cases within a 24-hour timeframe.
- Record all customer information and interaction.
- Two or more years of Customer Service experience or previous DDS Lab experience.
- Excellent communication skills, both verbal and written, to interact effectively with customers.
- Strong interpersonal skills and the ability to empathize with customers' needs and concerns.
- Proficient in prioritizing and managing multiple tasks efficiently while allocating time to meet deadlines.
- Excellent organizational and coordination skills.
- Proven track record of delivering exceptional customer service and resolving issues promptly.
- Ability to actively listen to customers to understand their requirements and provide tailored solutions.
- Attention to detail and a commitment to ensuring customer satisfaction in every interaction.
- Demonstrated ability to proactively adapt and thrive in dynamic, fast-paced environments.
- Proven track record as a self-starter, demonstrating initiative and motivation to drive tasks forward independently.
- Word, Excel and PowerPoint skills preferred.
- High School or GED equivalent required
Job Summary
Full Time
Medical Technology
$41k-51k (estimate)
06/05/2024
07/03/2024
ddslab.com
ROCKY POINT, FL
100 - 200
2005
BART DOEDENS
$5M - $10M
Medical Technology
Related Companies
The following is the career advancement route for Customer Onboarding Specialist positions, which can be used as a reference in future career path planning. As a Customer Onboarding Specialist, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Onboarding Specialist. You can explore the career advancement for a Customer Onboarding Specialist below and select your interested title to get hiring information.
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