** Delivery Driver Manager**

**Job Category****:** Delivery **Requisition Number****:** DELIV003403 Showing 1 location **Job Details**

**Description**

The Delivery Driver Manager is responsible for leading drivers and managing the delivery fleet across three different locations to safely deliver an outstanding experience to every customer.

Description:

**Essential Functions:**

1. Manages delivery service seven days a week for three different markets by hiring and scheduling a productive workforce of regular and seasonal drivers. Occasionally, when demand is high or coverage is needed, this position participates in making petroleum product deliveries.

2. Sets the standard for all drivers in building customer relationships, supporting annual customer growth and retention goals, corporate image, safe work habits, and driving courtesy.

3. Holds weekly driver huddles to communicate successes, metrics and delivery standards.

4. Holds individual performance conversations with drivers each month.

5. Regularly rides with drivers to review and observe established driving and delivery expectations and addresses observed deficiencies.

6. Evaluates and discusses performance with employees utilizing the Performance Scorecard.

7. Schedules repairs, maintenance, licensing, and inspections of delivery vehicles.

8. Maintains driver files and vehicle maintenance files according to federal and state regulations and company policy.

9. Maintains communication with Delivery Center Manager and Routing Specialists. Coordinates trucks and drivers needed to meet customer demand based on daily forecast.

10. Participates in driver training and documents that all drivers have been trained in the safe handling and delivery of petroleum products.

11. In markets where local bulk storage facilities exist, this position provides oversight to make certain facility is in compliance with state and federal regulations.

12. Emphasizes safety by conducting safety meetings, investigating accidents, spills and injuries, and becoming familiar with all applicable federal and state laws and company safety policies.

**Other Tasks:**

Performs other work-related duties as assigned.

**Experience:**

A minimum of 3 years management experience is necessary.

**Other Attributes Required:**

Strong communication and interpersonal skills

Assertiveness and leadership skills

Delegation and follow-up

Organizational skills

**Education:**

A high school diploma or equivalent is required.

**Certification and Testing:**

A Class B Commercial Drivers License with hazardous materials endorsement is preferred. The ability and interest in acquiring this licensing is required.

**Contacts:**

On a daily basis the Delivery Driver Manager is in contact with customers, drivers, and other office staff. This position works closely with the General Manager and Regional Director.

**Decisions Made:**

The Delivery Manager makes decisions regarding hiring, maintenance issues, and whether to make deliveries based on safety issues and weather concerns. Most other decisions are made in consultation with the General Manager and Regional Director.

**Safety Considerations:**

Safety considerations relate to the safe delivery of petroleum products for the fleet. Any accidents, spills, overfills, or wrong deliveries are promptly reported and an investigation completed.

**Equipment Used:**

Computer and other basic office equipment is utilized. When making a product delivery, a delivery truck and associated equipment is used.

**Work Environment:**

The majority of time is spent in a fast-paced office environment. During emergency or unusual situations, this position makes petroleum deliveries. (see physical requirements of Delivery Driver position for more details on this aspect of the job).

**Physical Requirements Analysis:**

The position requires frequent standing, walking, and sitting.

There is frequent use of the hands/arms to reach, feel, handle, or use a computer

There is frequent communication involving both talking and listening over the telephone or radio and in person

**Weight or Force Moved:**

The amount of weight normally moved is less than 25 pounds. For the delivery function, please see the Delivery Driver Physical Requirements listing.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**