Position Overview:

As an Enrollment Agent at Debt Assistance Center, you will be responsible for assisting individuals seeking debt relief by enrolling them into our debt settlement programs. You will serve as a knowledgeable and empathetic point of contact for prospective clients, helping them understand their options and guiding them through the enrollment process.

Essential Functions

· Client Consultation: Conduct thorough consultations with prospective clients to assess their financial situation, understand their debt issues, and explain our debt settlement programs.

· Education and Guidance: Provide clear and comprehensive information about the debt settlement process, including potential benefits and risks, to help clients make informed decisions.

· Enrollment Process: Assist clients in completing the enrollment paperwork accurately and efficiently, ensuring all necessary documentation is obtained.

· Compliance: Adhere to all regulatory and compliance guidelines to ensure that the enrollment process is conducted ethically and within legal boundaries.

· Client Advocacy: Act as a liaison between clients and the negotiation team, advocating for the best possible outcomes for clients while maintaining transparency and communication throughout the process.

· Customer Service: Provide exceptional customer service by addressing client inquiries, concerns, and issues promptly and professionally.

· Documentation: Maintain accurate and organized client records, including enrollment forms, financial statements, and communication logs.

· Team Collaboration: Collaborate with other team members, including debt negotiators and customer support, to ensure a seamless and efficient client experience.

Qualifications and Skills

· High School Diploma combined with work experience or College Degree

· One year of sales experience within the debt settlement industry

· One year of call center experience in a high volume, outbound environment

· Strong active listening skills with the ability to understand and influence

· Ability to receive constructive criticism

· Experience effectively managing Salesforce is preferred

· Strong verbal and written communication skills

· Ability to multitask and exhibit quality work in a fast paced environment

Job Type: Full-time

Pay:

· $80,000 - $175,000 per year

· Commission pay only with a draw down the first month to get you started

Benefits:

· Work from home flexibility

· Daily / weekly/ monthly BONUSES!

· Ongoing training and professional development opportunities

· Opportunities for career growth within the company

Hours of Operation:

· 8am-5pm Mountain Time

Work setting:

· Onsite in Gilbert, AZ with remote flexibility

Experience:

· 2 years in sales (Preferred)

· Mortgage, personal loan or debt settlement/resolution experience (preferred)

· 2 years of phones sales or related experience (preferred)

· Knowledge of debt settlement industry regulations is a plus

Job Type: Full-time

Pay: $85,000.00 - $175,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Computer skills: 1 year (Preferred)

Ability to Relocate:

• Gilbert, AZ 85295: Relocate before starting work (Required)

Work Location: In person