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Technical Support Engineer (m/f/x)
Location: Sterling, VA or Kassel, Germany
Company overview:
Dedrone is the global leader in smart airspace security. Hundreds of commercial, government and military customers around the world rely on Dedrone’s comprehensive, command and control (C2) solution to protect against the persistent and escalating threat from drones while enabling “good” drones to fly. By leveraging proprietary AI/ML algorithms, Dedrone is the only solution that provides continuous, autonomous interrogation and verification of drones that enables both multi-sensor and multi-mitigation options onto a single fused "pane-of-glass". Dedrone is simultaneously leading the way in Drone as First Responder (DFR) by using technology to deconflict the skies and enable faster response times and more efficient resource allocation for better public safety outcomes.
Position
We are looking for a Technical Support Engineer to provide 2nd and 3rd level support to our customers and partners worldwide. With your ability to research, diagnose, troubleshoot, and resolve issues, and with your excellent communication skills, you will continually innovate to ensure Dedrone is offering the best level of service to the customer’s satisfaction.
You Will:
You have:
We offer
At Dedrone, you can expect to work in a startup-like atmosphere, expect excitement, and expect tasks that are diverse in nature. We’re a highly qualified, international team that’s passionate about what it does and where it wants to go. Our hierarchies are flat, and we offer plenty of room for individual ideas to develop. We are quick in our decision-making and like to keep our processes lean. We also offer permanent positions from day one, flexible working hours, the possibility to work from home, joint events, and much more.
Dedrone is an equal opportunity employer. All applicants for this position will be considered for employment without regard to race, color, religion, national origin, veteran status, disability status, sex, sexual orientation, or gender identity (including m/f/x).
Full Time
Retail
$94k-117k (estimate)
06/09/2024
08/08/2024
dedrone.com
SAN FRANCISCO, CA
50 - 100
2014
Private
JOHN FERNANDEZ
$5M - $10M
Retail
Dedrone is an automated drone security platform that allows organizations to detect and mitigate drone threats.
The job skills required for Technical Support Engineer include Technical Support, Troubleshooting, Computer Science, Customer Support, Linux, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Engineer positions, which can be used as a reference in future career path planning. As a Technical Support Engineer, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer. You can explore the career advancement for a Technical Support Engineer below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.
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Quotes from people on Technical Support Engineer job description and responsibilities
Responsible for providing technical support to clients in person and remotely.
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Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
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Technical support engineers need to rise above, and not respond with anger or frustration.
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Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.
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They ensure that all technical aspects are functioning optimally.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Engineer jobs
Taking ownership of customer issues reported and seeing problems through to resolution
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Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.
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A Technical Support Engineer provides customer service for computer hardware and software.
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Technical support engineers require a variety of hard skills and soft skills.
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A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.
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