Job Title: Customer Service Representative

Company Overview:

At Tactacam, we are a rapidly growing and market-leading outdoor products and technology company. With over 500,000 active customers worldwide and an expanding product line, we offer exciting career growth and personal development opportunities. Join us at Tactacam, where innovation, adventure, and limitless possibilities await!

Job Overview:

As a Customer Service Representative at Tactacam LLC, you'll play a key role in providing exceptional support for our diverse range of products, services, and advanced applications. Working remotely, you'll be on the front lines, leveraging your exceptional communication and troubleshooting skills to address technical inquiries and meet customer needs swiftly and expertly.

Responsibilities:

• Deliver top-tier technical support.

• Engage with customers via phone and other channels.

• Diagnose and solve technical problems.

• Ensure high customer satisfaction.

• Collaborate with teams for issue resolution.

• Maintain detailed records of customer interactions.

• Adhere to company policies and procedures.

• Efficiently manage a high volume of incoming calls.

Requirements:

• Strong technical aptitude.

• Proficient in technical issue resolution.

• Familiarity with customer service software.

• High-speed internet (50 Mbps download, 10 Mbps upload).

• Excellent communication skills.

• Ability to convey technical information clearly.

• Remote troubleshooting experience.

• Customer-focused with strong problem-solving skills.

• Dedicated remote work environment.

• Experience in remote work settings.

• Shift flexibility, including weekends.

Hours: We are currently hiring for a full-time position with an 8.5-hour shift scheduled between 8:00 am CST and 6:00 pm CST, Monday through Friday. Successful candidates will also be required to participate in mandatory Saturday rotations, with working hours from 8:00 am CST to 4:30 pm CST.

Comprehensive Benefits Package:

Our benefits include Medical, Dental, and Vision coverage to ensure your well-being. Plan for the future with our 401k plan and take time off to recharge with PTO. We've got you covered with Disability Insurance and Life Insurance too

Location Limitations:

Please note at this time, we are not accepting applications from candidates based in Alaska (AK), California (CA), Connecticut (CT), Delaware (DE), Hawaii (HI), Louisiana (LA), Massachusetts (MA), New Mexico (NM), New York (NY), Oregon (OR), Vermont (VT), Washington (WA), Washington, D.C. (DC), Illinois (IL), or Wyoming (WY). We encourage candidates from other locations to apply for our open positions.